Absolutely terrible and RUDE service!!! I will never visit or call this branch/location ever again. Earlier today I called and explained my situation and in the first 45 seconds before I could even finish my sentence the lady on the phone rudely interrupted me and asked "why are you even telling me this" I couldn't believe what I was hearing. It's literally you're job to talk to customers on the phone and how hard is it to just be polite? Lol my 6 year old niece has better manners then that woman has, Maybe she should consider a new profession and idk how a billion dollar company would want someone like this representing their company...
AA
Aaron
Jul 18, 2025
1.0
Worst service I've ever had
JM
Jimmy Mathis
Jul 15, 2025
5.0
"This review is long overdue" Our Law Firm uses PNC bank for the establishment of accounts required for Minor settlements. I have been working with Maha Ibrahim at the Dover, DE branch for the last couple of years. As you might imagine the Courts are very particular in how these accounts are set up and rightly so. State and banking regulations also come into play. Maha Ibrahim has been and continues to be invaluable in helping to ensure that all of our paperwork is in compliance with the Court, State, and Banking regulations. She is informative, attentive, and always ensures everyone is on the same page, this includes some anxious parents at times. Maha ensures that they fully understand and answers all questions in a clear and concise manner. It is comforting to know that when we bring things to PNC I know that Maha will make sure everything is done in accordance with all applicable regulations, efficiently, and the first time.I will add all with a smile and pleasant disposition. Thank you Maha and I look forward to continuing to work with you.
VU
Victoria Unknown
Jul 1, 2025
1.0
I’ve been going to this branch for about 2 years and experienced good customer service when I needed the teller assistance until today.
Apparently there is a new policy, you can no longer exchange for smaller bank notes without proving you are a PNC member. This policy is not visible anywhere nor on their website and I was told by the branch manager that they will not make a display stating the need to provide ID and a proof of PNC membership to exchange for smaller bank notes.
The 1 star is based on the bank manager response of taking off her headset and being passive instead of understanding that the “policy” is an inconvenience especially when it’s not visible and regularly enforced.
A bank where you can not exchange for smaller bank notes unless you prove you are a member along with ID.
I am a member, I used the ATM and noticed there was not an option to get $5 bills but you can get $1’s, $10’s, and $20’s.
VA
View Atlas
Jun 21, 2025
1.0
This place socks
Slow and unprofessional
I went there 3 times trying to open an account
I wasn't greeted or help
So I left
(My employer banks with them and I didn't want to pay to cash checks
What are the regular business hours for PNC Bank in Dover, DE?
PNC Bank in Dover, DE is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does PNC Bank offer drive-through services at this Dover branch?
Yes, the Dover PNC Bank branch has drive-through service available Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM.
How can I schedule an appointment at PNC Bank in Dover?
You can schedule an appointment online via PNC's appointment setting page or by using the PNC mobile banking app available on both iOS and Android.
What financial products and services does PNC Bank in Dover offer?
This PNC Bank branch offers checking and savings accounts, online banking, bill pay, credit cards, auto loans, home equity loans, mortgages, and investment services.
Are notary services available at the PNC Bank Dover location?
Yes, notary services are available at this location. Please call the branch to schedule an appointment for notary or medallion services.
Is the Dover PNC Bank branch accessible for people with disabilities?
Yes, the branch has wheelchair accessible entrances and parking, as well as other accommodations for customers with disabilities.
What is the address and contact information for PNC Bank in Dover?
The branch is located at 3 Loockerman Plaza, Dover, DE 19901. You can reach them at +1 302-735-3117 or their toll-free number +1 888-762-2265.
Which nearby places can I visit around PNC Bank in Dover?
Near the PNC Bank, you can visit various local businesses and attractions such as The House of Coffi (a coffee shop), Dover Mayor's Office, Dover Brick House theatre, and Delaware State Parks for outdoor activities.
How can nearby public and government offices benefit visitors to PNC Bank in Dover?
The proximity of offices like the Dover Mayor's Office and City of Dover City Hall makes it convenient for visitors to handle banking and municipal business in one trip.
Are there dining options close to PNC Bank in Dover for customers to enjoy before or after their visit?
Yes, customers can visit nearby dining spots such as Grey Fox Grille and Public House, or The House of Coffi for a coffee or a meal around their banking appointments.