No customer service. Waited over 7 min with no one saying a word to me. I got money out of the ATM which was less than what I needed, yet I felt unimportant so I wanted to get what I could and leave. This PNC in Dover SUCKS!!! Staff has ZERO personality and communication skills.
RT
Rachel Sandy (TheGreatRaeRae)
Dec 6, 2025
5.0
Best PNC EVER I've always had a great experience here what a pleasure it was meeting Rasta today he was fabulous as are all the employees at this branch the manager Jason has always been spectacular as well!!!
SS
Stallion
Oct 31, 2025
1.0
Absolutely terrible and RUDE service!!! I will never visit or call this branch/location ever again. Earlier today I called and explained my situation and in the first 45 seconds before I could even finish my sentence the lady on the phone rudely interrupted me and asked "why are you even telling me this" I couldn't believe what I was hearing. It's literally you're job to talk to customers on the phone and how hard is it to just be polite? Lol my 6 year old niece has better manners then that woman has, Maybe she should consider a new profession and idk how a billion dollar company would want someone like this representing their company...
SN
Samia NDC
Dec 17, 2021
1.0
The Branch Manager, Jason Wallace, does NOT understand the concept of customer service. After checking in, I was left sitting there for 20 minutes. He stopped to asked if I needed help and that he would be with me once he finished with the customer in his office. He finishes and proceeds to walk to the teller line. He then tells a customer, that had recently come in to the branch, that he would help her with whatever issues she had and they go into his office. Is one customer's business more important than another so they get to skip the line...seems to be the case at this locations. I wait another 15 minutes before finally walking out. Went to another branch where the Branch Manager was more than willing to help. Do better Jason Wallace.
What are the regular business hours for PNC Bank in Dover, DE?
PNC Bank in Dover, DE is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does PNC Bank offer drive-through services at this Dover branch?
Yes, the Dover PNC Bank branch has drive-through service available Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM.
How can I schedule an appointment at PNC Bank in Dover?
You can schedule an appointment online via PNC's appointment setting page or by using the PNC mobile banking app available on both iOS and Android.
What financial products and services does PNC Bank in Dover offer?
This PNC Bank branch offers checking and savings accounts, online banking, bill pay, credit cards, auto loans, home equity loans, mortgages, and investment services.
Are notary services available at the PNC Bank Dover location?
Yes, notary services are available at this location. Please call the branch to schedule an appointment for notary or medallion services.
Is the Dover PNC Bank branch accessible for people with disabilities?
Yes, the branch has wheelchair accessible entrances and parking, as well as other accommodations for customers with disabilities.
What is the address and contact information for PNC Bank in Dover?
The branch is located at 3 Loockerman Plaza, Dover, DE 19901. You can reach them at +1 302-735-3117 or their toll-free number +1 888-762-2265.
Which nearby places can I visit around PNC Bank in Dover?
Near the PNC Bank, you can visit various local businesses and attractions such as The House of Coffi (a coffee shop), Dover Mayor's Office, Dover Brick House theatre, and Delaware State Parks for outdoor activities.
How can nearby public and government offices benefit visitors to PNC Bank in Dover?
The proximity of offices like the Dover Mayor's Office and City of Dover City Hall makes it convenient for visitors to handle banking and municipal business in one trip.
Are there dining options close to PNC Bank in Dover for customers to enjoy before or after their visit?
Yes, customers can visit nearby dining spots such as Grey Fox Grille and Public House, or The House of Coffi for a coffee or a meal around their banking appointments.
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