The USSFCU Hart Branch is located on the ground floor inside the Hart Senate Office Building. The building is publicly accessible from the Constitution Ave. and 2nd Street entrances. Note: the 2nd Street entrance is closed when the Senate is not in session. There is limited parking on the street level. The most accessible option for parking is at Union Station. The branch is on the west wall of the large open atrium next to the hallway leading to the Dirksen Building.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.