Absolutely horrible experience with this bank! Do not bank with this branch! I have been trying to close a bank account for over a month and they still have not closed my account while negative interest and overdraft fees are piling up. I called on the phone, brought my account balance to zero, and was told they would close it way back on January 6th. They never closed it and now I have almost negative $100 in my account for a situation that was absolutely caused by their negligence. When I call they say that no one can help me at the moment and that they will call me back. Twice they said this and never called back. I even went in person and they said no one was there who can close my account.
I have never had such a frustrating customer experience situation for such a simple task. I refuse to pay the price for their mistakes and they are impossible to get a hold of to actually fix the issue.
While they are ignoring my requests, my negative balance is growing and no solutions are in sight. Their lack of urgency and professionalism is a huge frustration.
It shouldn’t take multiple in person visits and 5 phone calls over a month period to close a bank account. Horrible response to a simple ask. This is unacceptable!
ML
Marjorie Lee
Oct 16, 2023
5.0
Bernard is the best Manager of, well, anything. His staff are excellent and have great respect for him. It is pure joyous comfort to have him in my life.
FB
fortnite battlepass
Apr 26, 2023
1.0
PNC Chevy Chase is the “No can do”bank. I deal with six banks in my business & personal life. While none are particularly great, PNC is the worst, by far. All I hear is what they “CAN’T” do or that general processes will take double the time of every other bank in town. After today’s ridiculous interaction, I’m closing out my account with them and moving that six figures to one of the more customer service oriented banks on the same strip of Connecticut Ave.
What are the regular business hours for PNC Bank in Chevy Chase, DC?
PNC Bank in Chevy Chase is open Monday through Friday from 9:00 AM to 6:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does PNC Bank offer drive-through services at this location?
Yes, the Chevy Chase PNC Bank location offers drive-through services during regular business hours: Monday to Friday 9:00 AM - 6:00 PM and Saturday 9:00 AM - 1:00 PM.
Can I schedule an appointment at the Chevy Chase PNC Bank branch?
Yes, you can schedule an appointment online through their scheduling service to meet with bank representatives for various services.
What types of banking products and services does PNC Bank in Chevy Chase offer?
PNC Bank offers checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, investments, instant debit card availability, change orders, notary services, cashier’s checks, safe deposit boxes, wire transfers, and loans specialists.
Is PNC Bank in Chevy Chase accessible for customers with disabilities?
Yes, this PNC Bank location has a wheelchair accessible entrance and parking, providing handicapped access for customers.
Where is PNC Bank in Chevy Chase located?
PNC Bank is located at 5530 Connecticut Ave NW, Washington, DC 20015 in the District of Columbia.
Are there any restaurants near PNC Bank where I can grab a meal before or after my visit?
Yes, nearby restaurants include Macon Bistro & Larder which offers French and Southern cuisine, Parthenon Greek Restaurant & Chevy Chase Lounge with Greek and Mediterranean dishes, American City Diner, and Mamma Lucia’s Pizza and Mamma’s Bagels for convenient dining options.
What nearby fitness and wellness centers are close to PNC Bank in Chevy Chase?
Chevy Chase Personal Training gym and the Chevy Chase Arcade sports and recreation venue are close by, as well as Got Your Back Total Health which provides chiropractic and physical therapy services.
Are there nearby salons where I can get a haircut near the PNC Bank branch?
Yes, Ibtys Salon and Chevy Chase Arcade Barber Shop are nearby hair and beauty salons where you can get a haircut.
How can I contact PNC Bank Chevy Chase for banking inquiries or support?
You can call the main phone number at +1 202-835-5883 or toll-free at +1 888-762-2265 for assistance.
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