Horrible service! Brian Torres called us in for an appointment at 9am he ignored us for 1 whole hour even though the entire bank was empty!!!! The check in lady was super confused why is he being ignorant of us. Closing our businesss account because of him!!!!! Never want to go back there.
CG
Chris Gary
Jan 4, 2026
5.0
I had absolutely excellent custom service at this PNC location from Makida! I was running to work and had to deposit some checks and Makida was extremely professional and efficient in providing everything I needed. Thank you, Makida!
BA
Bkeepr A
Mar 5, 2024
1.0
Bank staff are excellent, corporate policies and support are terrible. As a result, I cannot recommend PNC Bank. When my Mother passed away in July 2023, she had several accounts at PNC and we provided a Death Certificate immediately to her local branch. All regular accounts had each of the heirs listed as co-owners, and so claiming those accounts was very easy. However, Mom also had an IRA at PNC ("managed" by PNC Retirement Operations in Pittsburgh), with both heirs listed as beneficiaries. Over 7 months later, the heirs are still waiting on their inheritance from this account with PNC Corporate staff using one excuse after another ("never received" Death Certificate, need additional information and paperwork again and again, lack of staff, etc etc etc). The local PNC branch has tried to be helpful, but so far PNC has failed completely in getting Corporate Headquarters to act. I must add that all involved Federal and State government offices, and insurance companies were far more efficient and helpful than PNC. Think twice before putting your IRA here!
HB
H. Black
May 18, 2019
5.0
Always welcoming, pleasant, and helpful. I only have a checking account but service on the account and a few international transfers has been terrific.
RB
Robert Bole
Jul 21, 2017
5.0
Have done a number of international transactions here and always high-quality service and support
What are the regular business hours of PNC Bank at 1913 Massachusetts Ave NW, Washington, DC?
The branch is open Monday to Friday from 9:00 AM to 6:00 PM, and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Is PNC Bank at Dupont Circle accessible for customers with disabilities?
Yes, the branch features wheelchair accessible entrance and parking to accommodate customers with disabilities.
What types of banking products does PNC Bank offer at this location?
PNC Bank offers products including checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, and investments.
Does PNC Bank offer any special services at the Dupont Circle branch?
Yes, services include instant debit card availability, change orders, ATM access, notary and medallion services by appointment, cashier’s checks, safe deposit boxes, wire transfers, and loans specialists.
Can I schedule an appointment online for banking services at PNC Bank Dupont Circle?
Yes, appointments can be scheduled online through PNC's appointment setting page linked on their website and mobile apps.
What nearby restaurants are close to PNC Bank that I could visit before or after my appointment?
There are several nearby options including Sweetgreen for salads, BGR - The Burger Joint for burgers, Taïm and Taim Mediterranean Kitchen for Middle Eastern cuisine, and BIBIBOP Asian Grill for Korean food.
What public transportation options are available near PNC Bank Dupont Circle for easy access?
Customers can use the Dupont Circle Metro station, The Red Line (Dupont Metro), and BestBus on Dupont Circle bus station for convenient transit to the bank.
Are there any local markets or community shopping areas near PNC Bank Dupont Circle?
Yes, the Dupont Sunday Market is nearby offering grocery and farmers market shopping, and Dupont Circle Main Streets provides community services and shopping options.
Does PNC Bank provide ATM services at this location or nearby?
Yes, the branch has an ATM available, and there are also other nearby ATMs such as PNC ATMs and Capital One ATM close by.
What is PNC Bank's slogan or business philosophy?
PNC Bank's philosophy is to "Keep your money boring so your life doesn't have to be. Brilliantly Boring since 1865."
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