Bad customer service. Went to pay off a car loan and apparently it seemed to be missing a name. When for the last 6 years I've been paying it off with my legal name. I showed them the registration on how it is legally from the state of Colorado, and still was giving me crap. Stating they couldn't change it. There wasn't even a beach manager on site only bankers. Bankers training other bankers. Didn't even know how to take my credit card information. They made me go to my bank and take cash out to pay my lone instead of them doing a cash advance..... 😡😡😡 Insane. We also told the banker that we need our automated payments to stop since we are paying the loan off, and she said " well I don't see any auto payments on my end"..Bad customer service.. will never use them for service ever again. I hope the owner of PNC realizes his staff is not trained for good customer service.
Also: hoping that I don't get a generated message from the PNC owner stating his apologies. BAD BANK !!!!
PR
Phuc ye Religions
Jul 8, 2025
1.0
Jennifer doesn’t know how to call people back.
AM
Andy Molina
Oct 24, 2021
1.0
When this was BBVA I attempted to use the atm and it suddenly “went offline”. A week later i attempted to deposit cash and i inserted $300 but the atm said i deposited $260. I reported the issue right before PNC took over. BBVA seemed to agree that the ATM was faulty. A week ago i received a letter stating my dispute was not valid and that i would charged back the $40. Well PNC charged me $40 twice. Since PNCs bank hours are absurd I decided to call their reps over the phone. After being transferred three times i was finally hung up on. So what is the moral of this story PNC? A customer complains and you retaliate by charging them? I’d like to mention that “transition” from BBVA to PNC occurred during a federal/banking holiday so no one available…down right awful bank. Future customers be warned: PNC IS AWFUL
What are the operating hours for PNC Bank at 9801 Grant St, Thornton?
PNC Bank is open Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does PNC Bank offer drive-through banking services?
Yes, PNC Bank at this location has drive-through banking services available Monday to Friday from 9:00 AM to 5:00 PM and on Saturday from 9:00 AM to 1:00 PM.
Can I schedule an appointment online for services at PNC Bank?
Yes, you can schedule an appointment through PNC Bank's online scheduling service accessible via their website or app.
What products and services does PNC Bank provide at this location?
PNC Bank offers a variety of financial products including checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, and investments.
Is PNC Bank at 9801 Grant St wheelchair accessible?
Yes, this PNC Bank location has wheelchair accessible entrance and parking.
What languages are supported at the PNC Bank branch in Thornton?
PNC Bank provides services in English and Spanish at this location.
Are there ATMs near PNC Bank at 9801 Grant St, Thornton?
Yes, nearby ATMs include the PNC ATM itself, Ent Express - Grant ATM, and Wells Fargo ATM close to the bank, making it convenient for cash withdrawals and deposits.
What dining options are available near PNC Bank at Thornton?
Nearby dining options include Rico Pollo (a Mexican chicken restaurant), Golden Corral Buffet & Grill (American buffet), Baskin Robbins (ice cream shop), Pho 4 Mua (Vietnamese restaurant), Marco's Pizza, and Zero Degrees Thornton (Asian fusion cafe). These provide various meal choices before or after your bank visit.
Are there beauty and personal care salons near the PNC Bank branch?
Yes, nearby salons include Sky Nails & Tan and Fantastic Sams Cut & Color, offering nail and hair styling services, ideal for customers wanting to combine errands with personal care.
Can I find medical and dental services near PNC Bank in Thornton?
Yes, nearby health services include Thornton Kids Dentistry, Treasured Teeth Thornton, and HighPointe Dental, providing dental and pediatric dental care near the bank.