PNC Bank

Reviews

• KR

  Kim Riggins

  Dec 9, 2021
  1.0
  PNC ATM took my debit card 2 weeks ago. I still haven't received my new card. I can't pay bills, shop, nothing without driving 20 minutes to a branch to withdraw hundreds of dollars, which they can't even place on a gift card or any other form except cash. Today, I called to see if they could at least tell me when my card would arrive but no. They can't even tell me if it's been mailed. "We can mail you another card." That's my option. Wait another 2 weeks and MAYBE get my new card but, hey. Maybe not. I've had absolutely nothing but issues since PNC took over my bank. I suggest looking elsewhere. I know as soon as my next direct deposit hits, I will be closing my account with this "bank".
• MJ

  Marcus Jessen

  Apr 16, 2021
  1.0
  Looking to use this bank for a new construction or mortgage loan? We were referred here by our builders for our new construction loan. We selected BBVA over Elevations for one reason which was their ability to lock in a rate pre construction and a float down feature if rates changed by the time we went to close post construction. Early on we had problems. Cheryl caused a two month delay to start building with paperwork not being ready. An issue between her and our builders. Fast forward to construction they sent funds to the wrong account not once, not twice, but three times. Contracts we had in place for 50% payouts up-front were not honored and new contracts were needed. With the pandemic and lowest interest rates "ever" it was explained to us that "interest rates had not changed since 2019 when we qualified and the float down feature would not be honored." We were left holding a 3.75% interest rate and they would not match the rate unless we provided an estimate. Enough was enough, not a day after closing with BBVA we took our business elsewhere. Chase Bank offered us a 2.75% rate and had the entire refinance wrapped up in 45 days. Using BBVA and their inability to honor their float down feature cost us $10,000 into our new home. We are so happy to be with Chase bank over BBVA. It's clear Cheryl has nothing but retirement on the mind and processing paperwork to get that next paycheck. (cheers!) Your website Ad says it all. Your company is disconnected. Your rates and staff are actually the reason why we broke up with you. We are not coming back. Summary: Find another bank that does what they say they will.
• TW

  Travis White

  May 16, 2017
  5.0
  I have had other bank accounts in various other banks and they have all been unprofessional with me personally and my money. However I switched to this bbva compass little less than a year ago and they have been professional about every problem and concern that I have had. My banking has never been this simple. The manager Matt and his associates help me with every need that I have. Just recently switched to direct deposit and the transactions have been very smooth. Very good choices in accounts and offer reasonable interest rates and such. My friends and I have all switched to compass. This is an excellent branch. Keep up the good work guys!!!
• TR

  Trina Romero

  Mar 4, 2017
  1.0
  Looked up on a weekend to see which branches was open this one popped up is open only got hit was closed just another thing what to do with the dispatch shake my head

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