PNC Bank

Reviews

• PM

  Peter N. Milligan

  Jul 6, 2022
  1.0
  Avoid this awful branch like the plague. "Welcome to PNA, drop dead."
• BM

  Brittani Mae

  Aug 13, 2021
  1.0
  Sonia Torres is extremely rude and unprofessional. I've never felt so belittled by someone, especially when I entrust all my money within this establishment. I am now looking to find a different bank. A little customer service goes a long ways.
• AO

  Andrew Osborne

  Mar 27, 2019
  5.0
  I went in to cash my check and was treated by a young man and a woman. This was my first time at this location. They were both professional and made me laugh quite a few times. The young man Oscar recommended that I download the app and showed me some neat features. I’ll be using this bank for my needs from now on. Thanks a lot guys!
• JB

  Jessica Paser-Bedore Bayes

  Apr 7, 2017
  1.0
  This HR location has on THREE different occasions put my money into other people's accpunts - we're talking deposits nothing complicated then given me receipts saying that it's in my account. I recently bounced my rent check because of this "error". I contacted the 24rs phone service and they showed/confirmed that my money wasn't there and THEN when the phone person asked where it was because I had a receipt to prove I deposited it they claimed it was there. Shortly after that it magically appeared in the account. Upon further investigation instead of the branch owning up to what happened they said there was an error and force deposited it into my account. I got charged $210 in late rent fees and $35 in late check fee and I had to go to the Lone Tree branch to get assistance on getting everything sorted out. Now after the bank pit the fees into my account they've now turned around and pulled the fees back out. This bank location is a NIGHTMARE to deal with. I posted regarding these issues on FB Word of Mouth HIGHLANDS RANCH and guess what, I'm not the only person who has had these issues with this specific location. I have banked with this bank for years and the previous people working here were fantastic - the manager they have now has the attitude he can't be bothered to help. The second time my money got put into someone else's account and I came in to deal with it there was no oh my gosh I'm so sorry I messed that up (yes the manager was the one who made the mistake) he looks at it and said yup that was me while chomping on candy! Who does that? Who do you go to when the managers the biggest problem of them all? That time I had to go to the Arapahoe and I25 branch to get the problem fixed and I will say they are a fantastic branch as well. It is truly this location has gone to he'll in a handbasket as they say. Think twice before coming to this location and ALWAYS double check your account.

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