Yonge and St. Clair of RBC Dominion Securities Inc.

Reviews

• IL

  Iryna Levchenko

  May 15, 2026
  5.0
  Dear Parjak Mostofi I would like to express my sincere gratitude for your excellent service and support. You were incredibly patient and kind, taking the time to explain the same questions several times when I could not fully understand them at first. Your professionalism, tact, and customer-oriented approach truly stood out to me. It is clear that you care deeply about your clients and perform your work with great dedication and professionalism. Thank you for your patience, understanding, and for making the entire experience comfortable and pleasant. It was truly a pleasure working with you. Kind regards, Iryna Levchenko
• LO

  Luiz Otavio

  Apr 30, 2026
  1.0
  I’ve visited this branch on April 9th to cancel my secured credit card to be able to withdraw the money set as colateral. To my surprise the GIC just got renewed WITHOUT my consent, when I have emails and documentation proving that I explicitly asked to be redeemed at maturity date. I first visited the branch and the advisor said a simple email would be enough to cancel the card and redeem the GIC. Three days after I received a notice saying the GIC would be renewed if I didn’t asked to withdraw it. I called RBC and they told me to don’t worry that I’d get the money on maturity date. But on maturity date, the money was still locked and I called again. I got transferred for two other departments and they just sent me to the branch again. When I got back to this branch, they just acted as if I’ve never been there, until they spoke to their manager and realized I did. Again, they reassured me the money would be withdrawn, it just takes time internally. Now, five days after maturity date, I opened my account and saw that the GIC was renewed and locked-in until 2027. I’ve called RBC and they simply can’t give me a solution for that. Who’s going to help me? OBSI or FCAC? I doesn’t look like RBC will move a needle on it?