Certified by California Bank & Trust • May 03, 2026
About
Certified by California Bank & Trust • May 03, 2026
BankATMLoan Agency
California Bank & Trust's Los Angeles Metro Branch has proudly served clients in Downtown Los Angeles, Financial District, Jewelry District, Garment District, Alameda Corridor, and Vernon since 1989. Exceptional, personal service is the way we express our gratitude for the ongoing support of our valued clients. Conveniently located near Los Angeles Public Library, California Club, and Bunker Hill, our hallmark offerings include business and personal banking, commercial and small business loans. Enjoy the benefits of knowledgeable, helpful bankers to get answers to banking questions and take advantage of our collection of services, including checking, savings, business and personal loans, home loans, credit cards, wealth management, and more.
Location
Certified by California Bank & Trust • May 03, 2026
Certified by California Bank & Trust • May 03, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
Reviews
3.1
17 reviews
5 stars
9
4 stars0
3 stars0
2 stars0
1 star
8
KK
Kehlani Kaoir
Jan 21, 2026
1.0
To Whom It May Concern,
I am writing to formally file a complaint regarding discrimination and unprofessional conduct I experienced at one of your branch locations.
I believe I was subjected to discrimination based on my legal last name, Kardashian, and because I am an African Black American woman.
When I arrived at the branch for my scheduled appointment, which was booked with an employee named Suzy, the interaction was immediately uncomfortable and unprofessional. Suzy asked inappropriate and unnecessary personal questions regarding my last name, my past marriage, and multiple personal addresses I have lived at, which felt intrusive and unrelated to the purpose of my visit.
Additionally, she misspelled my legal name, which resulted in an error on my account. I was forced to return to the bank at a later time just to have this mistake corrected — an error that should not have happened in the first place.
The following day, when I attempted to make a deposit, I was informed that my account had been closed, without any proper explanation or wrongdoing on my part. I did absolutely nothing wrong to justify this action.
This experience has been extremely upsetting and has left me feeling sick to my stomach. Visiting this location has been one of the worst decisions I have made, and the emotional distress caused by this situation is significant.
I sincerely hope that corporate leadership will thoroughly investigate this matter. No customer should ever feel targeted, judged, or mistreated based on their name or race. I am deeply hurt by this experience and expect accountability, transparency, and corrective action.
Thank you for taking this matter seriously. I look forward to your response.
KEHLANI KARDASHIAN
RH
Ronald Holder
Apr 18, 2024
1.0
Customers serve is nonprofessional disrespectful with a discrimination appeal.
Back to the area again. Their no change.
Customers must be impressed with implementation that you the bank is serving the client an business prospective customers not the way of the employees
attitude to get to a associate inside your facility ,
Frequently Asked Questions About California Bank & Trust
What are the operating hours of California Bank & Trust's Los Angeles Metro Branch?
The branch is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Where is California Bank & Trust's Los Angeles Metro Branch located?
It is located at 550 South Hope Street, Suite 100, Los Angeles, CA 90071, USA.
What types of banking services does California Bank & Trust offer at this branch?
They provide personal and business banking, commercial and small business loans, checking, savings, home loans, credit cards, and wealth management services.
How long has the California Bank & Trust Los Angeles Metro Branch been serving clients?
The branch has been serving clients since 1989.
Can I find knowledgeable bankers to assist me with my banking questions at California Bank & Trust?
Yes, the branch prides itself on knowledgeable and helpful bankers to provide answers to your banking questions.
What categories of services does California Bank & Trust provide at this location?
This location offers banking services, ATMs, and loan agency services.
What nearby dining options are available around California Bank & Trust's Los Angeles Metro Branch?
Nearby dining options include the Terrace Cafe, Market Cafe bakery, Krispy Kreme, and The Coffee Bean & Tea Leaf coffee shop.
Are there any nearby corporate or professional offices near California Bank & Trust's branch?
Yes, nearby professional offices include DLA Piper, KPMG, and Gianelli & Morris among others, which may be convenient for business clients.
Which nearby places could visitors consider before or after visiting California Bank & Trust?
Visitors might want to check out the Los Angeles Public Library, California Club, Bunker Hill, or enjoy a meal at Terrace Cafe or Krispy Kreme nearby.
How can I contact California Bank & Trust's Los Angeles Metro Branch?
You can reach the branch by phone at +1 213-228-1700.
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