PNC Bank

Reviews

• VS

  Vrushank Shah

  Jun 30, 2023
  3.0
  To much waiting time.
• JS

  Jim Silop

  Feb 22, 2023
  5.0
  The single best experience I’ve ever had with PNC. This afternoon walked into this branch. Christian a management resource stopped her conversation with a colleague got up from her huge desk and asked me what I needed in the most professional yet personal manner. From there she quickly processed my transaction and went shed me a pleasant evening. That is genuine extraordinary customer service in action. Thanks so much Christian. I really appreciate it and wish you well.
• DB

  Da Birdman

  Jan 25, 2022
  1.0
  It has been my experience when I dealt with BBVA that customer support was abysmal! Most always you had to stay on hold for an extended period and then the answering agent was difficult to understand because English was definitely not their first language. I have to say that agents were friendly and helpful but the communication was difficult to say the least. Dealing with a local branch was not much better. There was usually ONE person in the branch that had the knowledge and others seemed like they were in training mode....constantly having to ask how to do this or that. You could never get seemingly simple things done quickly. That is why I closed EVERY account and would not recommend this bank. PNC has now acquired BBVA and all their accounts, so you can only imagine the confusion issues now. Good luck to all you PNC customers.