PNC Bank

Reviews

• PB

  Patrick Barela

  Mar 17, 2026
  1.0
  I’ve only been a customer of PNC for a couple of months and my account was put on hold for no reason, and a potential end of the relationship with the bank. I did not receive any warning at all such as a letter, email, or a phone call. I checked my online account and the app in the statement and documents section, and there is no type of communication about this. I’ve been trying to resolve this issue and release the hold off my account for the past 5 days, and my experience with customer service and fraud department over the phone, and a banker named Adam at this branch location, has been extremely disappointing and ridiculous. The banker claims that there was a letter sent out about a potential hold on my account but that wasn’t the case. I did not receive a letter and there is not a PDF copy of this letter in my online account as I mentioned above. I had enough of this clown show and decided to close my accounts myself , but I’m unable to withdraw my remaining funded because there are some transaction still pending. I called customer service and they told me that the pending transactions would be posted at the end of the day, and they did not post. So the next day I called customer service to follow up and they contacted the fraud department, and basically got the green light to go to bank and withdraw my remaining funds via cashier’s check. After I got of the phone with customer service, I called the fraud department directly (a phone number that Adam shared) to confirm and they also gave me the green light. However, when I arrived at the bank and spoke with Adam, he says that he spoke with the Rep that put the hold my account, and that there are still transactions pending. He also mentioned that there was nothing he could do. He said that I’ll have to come back and try again, which is absolutely ridiculous. I have never experienced something like this at any bank. Two different departments telling you the same thing, and a banker at the branch location telling you another. I haven’t been able to access my accounts for 5 days and have made multiple trips to the bank. I just want to get my money withdrawn and be done with PNC. Lastly, I will be filing complaints with the OCC and the CFPB soon and see what the next steps are.
• RM

  Rudy Moreno

  Mar 13, 2026
  3.0
  I don't appreciate or understand why PNC charges $3 to check for current balances when using their ATM mind u that's per each account i.e,. checking, savings ect
• YG

  Yuvi gill

  Dec 17, 2025
  1.0
  Waited almost 30 minutes to withdraw my own money, only to be told it couldn’t be released because it was deposited on Dec 15 money shows on my account Evan money come from my business account I show her proof they already took money from my other account no clear explanation upfront. One employee, Adam, was loud and disrespectful. Very poor customer service.
• PM

  Patrick Magrath

  Nov 17, 2025
  1.0
  DO NOT BANK HERE! Rude and confidently incorrect. Finally got my information through their thick skulls and they gave me mildly helpful information. Their customer service phone and people at the branch will tell you different things. You have been warned.
• LC

  Lisa Cavazos

  Sep 10, 2020
  5.0
  I love this branch. They have a small staff but always are professional and friendly. I have had my account here for over 20 years and the #1 reason I have stayed is due to the awesome service.

Frequently Asked Questions About PNC Bank