Flagstar Bank

Reviews

• AS

  Aubrey Swan

  Apr 18, 2025
  5.0
  The girls are very sweet, And for the people that complain they are doing their best. One time they didn’t get to eat until three o’clock, so give them some grace.
• SC

  Sharon Chapman

  Feb 4, 2025
  5.0
  I have worked with Richard and Tracy They were friendly, knowledgeable and helpful. It has the feel of a small hometown bank.
• JB

  Joshua Barnard

  May 25, 2023
  1.0
  Some of the worst customer service I have ever seen
• JM

  Jerry Mills

  Sep 23, 2021
  1.0
  As bad as it gets. Favor yourself and bank elsewhere My father lived here banked at this branch for years, he introduced he to Cynthia the branch manager, "5 stars for her" he informed the bank I was the power of attorney for him the and estate. On my last visit to see my father, he had became impossibly angry, and was diagnosed with "Dementia" Sadly my father convinced his best friend to take over the POA. NYCB bank and Cynthia were smarter, and ordered her legal department to validate the new POA's POA document. After he passed I was the trustee for the estate and Cindy accommodated me by using the same accounts as we need to audit all expenses paid by his new POA. This was a real time saver and money saver. Cynthia has now retired and the new manager, has refused to call me time and time again. when I call, they simply tell me they will call. and they never do...ever... This is not professional and when it comes to your money, you need to depend on your banker. Nope not Anymore. Just go down the street. there's another bank just waiting for business. This is not the way banks work. This branch can't help for some reason. I called the corporate office, Now I am able to get the home office to help me with finalizing this account. They Validated my account, and in 20 minutes I was able to get the home office to help me. This same branch should have been able to do, This Branch simply does not provide customer service.