PNC Bank

Reviews

• BC

  Brandon Cooper

  Sep 17, 2025
  1.0
  I've been a loyal customer for well over 3 years. And this year I have been so disappointed. Not only did my account get hacked. The fraud department was no help at all, and me feel like it was my fault. And don't get me started on trying to communicate over the phone and the overdraft process sucks i will be switching banks soon
• MG

  MARIA GUADALUPE

  Jul 8, 2025
  1.0
  PNC Bank: A Tale of Two Branches and Disappointing Service My experience with PNC Bank has been a frustrating journey, marked by miscommunication, lack of accountability, and ultimately, the unceremonious closure of my accounts. While the tellers at both the Peoria and Thomas branches were consistently friendly and helpful, the overarching service quality and internal communication at PNC Bank fall far short of expectations. The Peoria Branch and a Concerning Call We initially chose PNC Bank to manage both our business and personal finances, opening a personal account at the Peoria branch. A few weeks later, I received a call from someone claiming to be from PNC, requesting my social security number and date of birth over the phone. This immediately raised a red flag. Providing such sensitive information over the phone felt unprofessional and highly insecure. I refused, explaining I would visit a branch in person or go to another location. The caller assured me either option was acceptable, and the conversation ended there. The Thomas Branch and Missing Information Following that unsettling call, I visited the PNC branch on Thomas. I spoke with a banker, explaining the situation and the unusual request for my personal information. To my surprise, he found no record of any such request or notes on my account. He assured me everything was fine. Trusting his word, we proceeded to add my husband to the account and began the process of transferring a significant sum of money from our Chase account to PNC. Our intention was to eventually consolidate our banking with PNC. Account Closure and a Lack of Apology Today, as I attempted to transfer another substantial amount, I discovered my PNC account had been canceled. The reason? An incorrect date of birth on file. This was particularly galling, as I had presented my ID multiple times at both branches, and at no point was this discrepancy brought to my attention or rectified. This highlights a severe lack of attention to detail and internal communication. The fact that the initial phone call about my personal information, which prompted my visit to the Thomas branch, had no corresponding notes, further emphasizes the systemic issues within PNC's record-keeping and personnel training. It appears there's a significant disconnect in how information is handled and communicated internally. The most disappointing aspect of this entire ordeal was the interaction with the bank manager at the Thomas branch. Her demeanor was incredibly generic and she offered no apology whatsoever for the inconvenience or the company's egregious error in canceling my accounts. When I requested to submit a complaint, she simply agreed without any further initiative. I even overheard her being prompted by someone else on the phone about offering to open another account, and she merely mentioned, "If she does want to open another account, what can she do for this not to happen again?"—but she never actually offered to help me reopen an account herself. Her complete lack of empathy or accountability for the company she represents was astounding. The Good and the Bad While the tellers at both branches were truly sweethearts – friendly, polite, and genuinely helpful – their positive interactions were unfortunately overshadowed by the systemic failures. We had over $11,000 in our account, with another $5,000 about to be deposited, and the cavalier way our account was canceled, and the subsequent lack of information regarding our funds (I had to ask about the cashier's check), was unacceptable. Final Thoughts Given this experience, I will definitely not be opening another account with PNC Bank. The combination of questionable security practices, internal communication breakdowns, and a complete lack of accountability from management has made it clear that PNC is not the right fit for our banking needs.
• SM

  Stephanie Murray

  May 31, 2025
  1.0
  Would have a higher review if I didn't drive 45 miles to a bank that is closed at 1pm when it said open until 5 pm.
• TK

  Tasheena Kinsel

  Aug 10, 2018
  1.0
  The worst bank ever! Offically closed my account today! No more taking my money! I’ll get an account from a bank i trust!!!!
• KB

  Kendra Ball

  May 6, 2017
  5.0
  They're my first bank and I really like them! I've never had any problems in the 3 years I've been with them.

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