Shady bank. Someone opened a personal loan and bank account under my name, and I’ve been on hold for over an hour to talk to someone. Why is their fraud department not answering? Are they busy dealing with all of their fraudulent accounts they let thieves open or are they avoiding dealing with the outcomes of their failures? Avoid this bank. They will rip you off and then force you to listen to hold music for hours instead of fixing anything.
IA
ibrahim alkohla
Dec 2, 2025
2.0
Every time I come to this branch, I end up waiting 30 minutes or more in line. There’s always only one employee helping 4–5 customers, while the rest are just sitting and not assisting anyone. This doesn’t make any sense. We have work to do, and standing in line this long is unacceptable.
You really need to fix this issue, otherwise we might have to close our accounts and move to a bank that respects their customers’ time.
JA
Julbert Ambon
Nov 5, 2025
1.0
They always left their customer waiting for a long period of time! They have terrible service every reviews here are having the same issue. They will leave you standing and waiting while they are counting their money.
RM
Rose M
Aug 20, 2025
1.0
Customer service is terrible here
CW
CHRISTIAN WARRIOR
Aug 15, 2025
1.0
This place sucks I waited in line when there were more than 3 employees there doing nothing the only guy working was new and didn't know yet.
What are the regular branch hours for PNC Bank at 3348 W Thomas Rd, Phoenix?
PNC Bank is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 1:00 PM. The branch is closed on Sundays.
Does PNC Bank offer drive-through services? If so, what are the hours?
Yes, PNC Bank provides drive-through service from Monday to Friday, 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.
What banking products does PNC Bank offer at the West Thomas branch?
PNC Bank offers checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, and investment services at this location.
What additional services are available at PNC Bank's West Thomas branch?
Services include safe deposit box rental, change orders, night deposits, Saturday hours, medallion services, notary services, ATM availability, cashier’s checks, wire transfers, loan specialists, and cashing non-customer checks.
Is it necessary to schedule an appointment to visit this PNC Bank branch?
No, appointments are not required to visit this PNC Bank location, although you can schedule one for convenience if desired.
Does PNC Bank provide accessibility features for customers with disabilities?
Yes, this PNC Bank branch has wheelchair accessible entrances and parking, as well as drive-through services to accommodate all customers.
What nearby banks can customers find close to PNC Bank on West Thomas Rd?
Nearby banks include BBVA Bank and another PNC ATM location, providing additional options for banking services in the area.
What nearby businesses can I visit before or after banking at PNC Bank on West Thomas Rd?
Nearby businesses include Marquez Tile & Stone for building supplies, Martha's Bridal and XV for clothing, and Pilly's Beauty Salon and Barber Shop for personal care services.
Are there any nearby restaurants close to PNC Bank on West Thomas Rd?
Yes, nearby dining options include Burger Shoppe, El Rincon Poblano Mexican Grill, and Santana Produce LLC for fast food and Mexican cuisine.
How can I contact the PNC Bank branch at 3348 W Thomas Rd?
You can reach the branch by phone at +1 480-783-6760 for any inquiries or assistance.