PNC Bank

Reviews

• JD

  J DC

  Apr 13, 2026
  2.0
  I had an appointment scheduled to update my account information. I had arrived there on time but didn't know who my appointment was with. When I arrived, the teller asked who my appointment was with. I said I didn't know and she laughed at me and asked me to look it up. Then, she asked one of the other colleagues that was walking around her if they had an appointment. I found the email with the person's name. The person I was scheduled with was in the back doing something and "gave" the appointment to another colleague. I was told from another PNC branch that I would need the joint account holder to be with me to update my account. At this branch, she said I didn't need him, so time was wasted for him. I asked if I could keep my same debit card number but with the updated name but she said no. The other PNC branch said it was doable. I also had it done at other banks. I didn't receive anything for a couple weeks. I contacted the customer service PNC and found out the request was never put in to mail my updated debit cards. I had to wait an additional 10 days to get my debit cards. The whole experience was very unprofessional. If I didn't have a joint account, I wouldn't be doing business with PNC.
• BD

  Bill Dodson

  Feb 15, 2026
  1.0
  The teller had a condescending attitude and not friendly or helpful. PNC bank no longer allows you to deposit cash into someone else's account unless you have an account there. I thought that "legal tender for all debts public and private" actually meant something. Cash is king... unless you aren't our customer.
• DB

  Dalanie Bond

  Jan 2, 2026
  5.0
  Jacob and the teller that was a guy were absolutely great!!!! They helped me open a student account, but the girl worker Anisha was awful and should be fired she would not let me pull my money but when I went to the guy, teller I was able to pull it out with my two forms of ID. I don’t know why she has discrimination towards me, but it was very uncalled for her. She needs to find a different career and become more mature in these type of professions or she’s gonna cause this bank to lose customers.
• SQ

  Susie Q

  Dec 21, 2025
  5.0
  This is my home bank! They're friendly and helpful. Every time I go in here I'm greeted with a smile & pleasantries. There is always a sweet treat available for you to have. I always grab one.
• KC

  ken charbonneau

  Aug 22, 2025
  1.0
  I just had a drive through experience at this branch that was completely contrary to my visits to other PNC branches. I don’t know if they are understaffed, mismanaged or early in training but efficient they weren’t! I arrived to make a simple deposit and could see in the window the teller busy with a customer inside. A few minutes later another employee came to the microphone and said the teller was with a client and I would be next. After about 10 minutes of waiting (I checked the time) the second employee appeared again and asked for my patience. I think waiting 10 minutes is being patient so I asked if she was capable of handling the transaction She said she was also with a client, and I would have to wait, and she disappeared. As we were talking, I saw the teller’s client leave. Yay! It would be my turn. But no, she helped the next person in line I pointed that out to A****a and she told me to wait. Acting like a frustrated Karen, I asked to speak with the manager. The manager never arrived A****a said okay and disappeared again. After nearly 20 minutes waiting in 113 degrees, she returned and completed the transaction. She asked if I still wanted to speak to the manager. I was frustrated beyond my ability to be judicious and I declined. I have had multiple business accounts and my personal banking at PNC for over a decade. Never have I experienced such a situation. I see a 2.6 rating and I understand why.