PNC Bank

Reviews

• TT

  Takayia Thomas

  Mar 31, 2026
  1.0
  would not recommend this bank based on my experience. I was a longtime customer dating back to when the institution operated as BBVA Compass, where I consistently received excellent service. However, after the transition to PNC Bank, my experience significantly declined. During my time with PNC, a serious issue occurred in which a bank teller allowed an unauthorized individual to withdraw funds from my account without properly verifying their identity. This incident caused me considerable financial hardship. Despite reporting the matter, I was not provided with a provisional credit, and my claim was initially treated as if it lacked credibility. As a result, I was forced to involve law enforcement. Following an investigation, it was determined that the teller had failed to follow proper identification procedures, which ultimately led to the unauthorized withdrawal. Due to this experience and the lack of adequate support from both the branch and corporate offices, I chose to close my account and would not consider returning.
• TT

  Tracy Tesh

  Mar 18, 2026
  5.0
  It’s a delight to bank at the 630 University blvd. E., Tuscaloosa branch. This team treats me so well. They know my name when I walk through the door that they hold open for you when you pull up in the parking lot. They even have dog treats and water for you if needed. I don’t care to bank anywhere else.
• MT

  Matt Thibault

  Jan 21, 2024
  1.0
  Worst PNC branch I have ever been to. Stay away from. Cannot take care of little tasks.

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