PNC Bank

Reviews

• SP

  Shena Pierce

  Jul 10, 2022
  5.0
  Friendly people very helpful.
• CC

  Cruiser

  Dec 9, 2019
  4.0
  Service is awesome here and quick
• SM

  Scott Mcirvin

  Oct 5, 2014
  2.0
  Two tellers were available on a Friday during peek hours...one teller worked the drive thru while the second teller worked walk-in customers in the lobby. Sad part...two other PNC female employees were in one of the offices adjacent to the lobby exchanging stories on personal matters. Nine customers were in the lobby during this bottleneck service. The drive-thru teller made efforts to assist the lobby teller with lobby customers when no drive-thru customers required assistance. It was short-lived because of the increased influx of drive-thru customers arriving constantly. The two females chatting together in an adjacent office to the lobby should have made efforts to assist the single lobby teller when the number of customers standing in the lobby seemed to "crawl" in regards to being waited on. After twenty minutes, I had to make an appointment across town. Shortly after conducting business at the appointment, I chose to conduct my transaction at another PNC Bank. This branch had several tellers working the lobby which resulted in my completing my transactions in less than five minutes. Location, location, location played an important role on this day. PNC Bank managers should have assets readily available and the authority to adjust and relocate personnel to different branches whenever shortages occur in similar incidences.

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