PNC Bank

Reviews

• CL

  Chan Lin

  3 days ago
  1.0
  I don’t know why you keep me calling for “something that’s not urgent” according to the voice mail. But your banker “Johnathan” does not know how to take down a name after I repeated two three times. And he neglected the phone call when I called the second time. You should check your recording.
• ML

  Mary Beth Lassitter

  Aug 8, 2020
  5.0
  Love PNC!!!
• DB

  Dorris Belle

  Apr 11, 2020
  1.0
  If I could give a zero star a I would. First I called 3 times trying to call customer service and they each time gave me a number that was disconnected. Then to make it worst. The lady on the phone the third time didn’t hang up properly so I could here them talking about me when she thought I was gone. They are so rude, I young so this is my first time dealing with a bank and they were not helpful or kind.
• WW

  Whitney

  Jun 11, 2018
  3.0
  Update: After that unfortunate experience I started going to the Gulf Shores location. They're pretty great out there. Anyway, a couple months ago I attempted the Foley PNC (only because it's a lot closer than GS) and what a change! Although, there's usually only one or two employee(s) working the window and/or counter, but they're super friendly and always acknowledge me when they're busy. Makes me want to continue going to this branch. Original post: Pulled up to the drive through today about 1:45 pm and I was the only one there. I saw two girls working behind the computers at the window. I assumed they were busy dealing with other customers. Cool, I'll wait. What's not cool? Neither of them even acknowledged I was there. I work in customer service and if I'm busy I'll at least say "I'll be with you in a moment." Most people are okay with that, I'm okay with that. Alas, I didn't get that from them. I sat there probably close to five minutes. Another car had pulled into the slot to my right about four minutes after me and sent in the container. She wasn't waiting very long before the lady with the name plate where the first letter was a J grabbed her container, then finally made eye contact with me and dispensed the drawer for me to put my money into for my car payment. Imagine my frustration when she acknowledged this woman that pulled up about four minutes after me. I let J proceed with the other customer, but when she went to put in my payment I just had to know why. I mean, you'd be curious too, right? Her reason was it isn't personal, but she didn't see me sitting behind the gigantic window that's directly in front of her face. Yes, she was behind a computer, but several times she moved from behind it to place some receipts into the bin underneath where the containers come in. You can't be that oblivious when there's a window there. Unless.. dare I say it? You choose to be. It was quite amusing for her to think I would believe that horrible excuse. If your employees are that unaware of your customers, as J stated, then maybe they should be retrained a little better. To have employees that have such poor customer service skills looks bad on the company as a whole.
• NK

  Nick Kaiser

  Oct 4, 2017
  1.0
  Worst Bank I have ever had to deal with , they hold deposits and process withdraws first . DO NOT BANK HERE . Terrible customer service to boot . I always wondered why they are never busy, now I know !

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