Since I started with this bank the experience and service has been subpar. Every time I contact customer service or go into a branch, there are low energy people who don’t make me feel valued as a customer. The initial experience was a phone chat from me asking about early direct deposit like most banks provide. I was told that “my deposit would be there when it’s there.” The last two interactions I was made to wait almost 30 minutes so a manager could approve a check written on my account without a $5 fee. Mind you this fee is charged every time I need a check. I had to ask my husband to come in before I was seen. So, because im a woman or black or whatever reason my time was wasted until I got my male husband to accompany me. I was then told that the $5 would apply and to avoid it i need to upgrade to an account with $25000 daily balance of $5k deposits. I’m just short of $5k by the way. This bank does not value its customers. They are always short staffed and the line staff act like you are a number and that they don’t want to be there. Horrible experience overall and i’ll be changing banks soon.
SP
Sherry Painter
Oct 19, 2021
5.0
Dawson that works the drive thru is simply amazing I absolutely love him he treats me so so so good calls me by my first name treats me like family I highly recommend PNC bank on 6th Ave Decatur Al he deserves a raise he is great with the customer's we all love him
BN
Brittany Nantz
Sep 11, 2021
1.0
I can never get in to talk to someone. They are closed on Saturday’s and I work 9-5:30. They are closed when I am off. I am transferring to a new bank.
What are the hours of operation for PNC Bank at 2004 6th Ave Se, Decatur?
PNC Bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.
Does this PNC Bank branch have drive-through service?
Yes, the branch offers drive-through banking services during regular business hours.
Can I schedule an appointment at this PNC Bank location?
Yes, appointments can be scheduled online via the PNC Bank scheduling app or website.
What services are available at PNC Bank Decatur branch?
Services include ATM access, checking and savings accounts, loans, notary services, safe deposit boxes, wire transfers, cashier's checks, and more.
Is the PNC Bank branch at 2004 6th Ave Se wheelchair accessible?
Yes, the branch has wheelchair accessible entrances and parking for your convenience.
How can I contact PNC Bank Decatur branch?
You can call them at +1 256-351-5080 for any inquiries or support.
Are there any coffee shops near PNC Bank where I can grab a drink?
Yes, there are Starbucks and Scooter's Coffee nearby, perfect for coffee before or after your bank visit.
What dining options are near PNC Bank for a quick meal?
You can visit Team Fivefold, China Buffet, Roosters of Decatur, Culver's, or 6th Avenue Nutrition for a variety of dining choices close to the bank.
Are there any retail or specialty shops close to PNC Bank?
Nearby you can find stores like Cheldens Gift Emporium, Sprouts Children's and Maternity Consignment, and Guitar Bob's & JC's Used & Vintage Guitars for shopping needs.
Can you recommend any business or financial service providers near PNC Bank?
Edward Jones financial advisory services are located nearby for additional financial planning needs.