Took a very large amount of my money and locked it up in a cd at a .03% interest rate that I did not approve. For one month was told they are doing everything they can to fix THEIR bank error costing me over $1800 in lost interest. After a month of calls, emails and visits I’m told nobody knows how it even happened and they still have not fixed the problem or reimbursed me my lost interest. Why would anybody want to bank with a bank that will make an error costing the customer and not fix it in a timely manner? And still can not fix their mistake after 4 weeks. This can not be legal!
SM
sheronda mitchell
Sep 30, 2025
5.0
The staff here are always very sweet and helpful when I’m here! Steven and Jessica are super sweet! Alone with the other crew! ⭐️⭐️⭐️⭐️⭐️
ES
Ethan Smith
Jul 29, 2025
3.0
Final edit after resolution. Took 3+ days to get a business account update completed, but it's finally done. Had issues getting through over phone with no one answering. Met with branch manager yesterday and heard that they're understaffed and trying to get new people in to help out. Feel for the busyness, but also still expect a minimum level of customer support (like answering the phone when I try to call in over 3 days numerous times with no answer). Service was good once I went to the branch. Hope they can get the people needed to turn the level and speed of customer service back around.
What are the regular business hours of PNC Bank at 1611 Montgomery Hwy?
PNC Bank is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sunday.
Does PNC Bank offer drive-through banking services?
Yes, PNC Bank provides drive-through services Monday to Friday from 9:00 AM to 6:00 PM and on Saturdays from 9:00 AM to 1:00 PM, closed on Sundays.
Are appointments required to visit PNC Bank?
No, PNC Bank does not require appointments for in-branch services, but appointments can be scheduled online if preferred.
What banking products does PNC Bank offer?
PNC Bank offers checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgages, and investments.
What additional services can I find at PNC Bank?
Services include instant debit card availability, WiFi, change orders, ATM access, notary and medallion services by appointment, cashier’s checks, safe deposit boxes, wire transfers, handicapped access, cashing non-customer checks, and loan specialists.
Is PNC Bank accessible for individuals with disabilities?
Yes, PNC Bank has wheelchair accessible entrances, parking, and drive-through services to accommodate individuals with disabilities.
What nearby shopping options are available around PNC Bank?
Nearby shopping includes Hoover Commons shopping center, Dollar Tree discount store, Burlington clothing store, and Party City for party supplies and costumes, making it convenient to combine errands with your bank visit.
Are there any nearby dining options close to PNC Bank?
Yes, Chick-fil-A, Hotspot Hoover, Famous Fred's, and Papa John's Pizza are nearby, offering a variety of fast food and casual dining options for before or after your banking visit.
Can I find automotive services near PNC Bank?
Yes, Hendrick Chrysler Dodge Jeep RAM, Goodyear Auto Service, Ivan Leonard Chevrolet, and Chevron gas stations are nearby for vehicle sales, repairs, maintenance, and fueling needs while you're at the bank.
Where can I find beauty and wellness services near PNC Bank?
Nearby beauty services include Perfect Nail Spa, Brazilian Wax Spa - Hoover, Beauty And Beyond, and Beauty and Beyond Beauty Supply for salon treatments and beauty products.