Awful experience with banker . I wish I could give zero stars. Customer service should be paramount. Never tell a customer that you don’t have time or don’t know how to address their concerns. Instead take the time and find out!
MH
Madeline Hopkins
Aug 19, 2025
1.0
Picked up just to hang up on me
YC
YOLANDA T. CRENSHAW
Jul 2, 2025
5.0
PNC Crestwood, business specialist Tyler is the best! The location for me is not a convenient drive but is well worth it because of the level of excellence that I received from Tyler as a Business customer with one LLC and two non-profits. I have been with PNC for 50 years, my first checking account at 16 which explains the level of disappointment I had! The lack of customer service and professionalism I recieved from two other branches. The first branch manager stood me up for my first appointment, never followed up with me afterwards, lost all my important business documents and allowed his employee in training to fix his mistake only to find out my application was submitted under the incorrect business name. The second branch manager, I was passed to, redid my paper work but never returned any of my 4 phone calls and email nor did her Regional manager. I applied for a Business Credit Card on May 6 and finally got everything done by Tyler 6/18. Tyler not only with his professionalism, and excellent work ethic, went above and beyond with his compassion and reassurance that he was going to help me. That DID IT FOR ME, because I believed him. My experience was a stressful process, but it was how Tyler made me feel safe to resolve my issues as a female business owner! It’s the integrity to return my calls, FOLLOW UP and address any concerns that I have. I can truly say that he restored my confidence with PNC and I will be going to him for all of my future business needs. Tyler your manager should be proud because you represented the brand of PNC that I was initially expecting! Thank you, Tyler you rock
CB
Chiquita Blair
May 5, 2025
5.0
I've never had a problem here excellent customer service
TM
Tommy Morris
Jul 16, 2020
5.0
First time dealing with this branch specifically but Joyce is a sweetheart and because of her I changed my primary banking location.
What are the operating hours of PNC Bank at 1668 Montclair Rd?
PNC Bank at 1668 Montclair Rd is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Does PNC Bank offer drive-through services?
Yes, PNC Bank provides drive-through services Monday to Friday from 9:00 AM to 5:00 PM.
What types of products and services does PNC Bank offer?
PNC Bank offers checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, and investment services.
Is PNC Bank accessible for people with disabilities?
Yes, PNC Bank has a wheelchair accessible entrance and parking to accommodate customers with disabilities.
Do I need to schedule an appointment to visit PNC Bank?
No, appointments are not required to visit PNC Bank; however, appointments can be scheduled online if preferred.
How can I schedule an appointment with PNC Bank?
You can schedule an appointment online via PNC Bank's appointment setting page or through their mobile app available on Apple and Android devices.
What nearby banks are close to PNC Bank at 1668 Montclair Rd?
Nearby banks include BBVA Bank and other PNC Bank branches, making it convenient to access additional banking services in the area.
Are there convenient dining options close to PNC Bank?
Yes, there are several dining options nearby including Waffle House, Mi Ranchito II Irondale, Wings Plus, A-Wings, and American Deli, ideal for meals before or after banking.
Where can I find convenience stores or gas stations near PNC Bank?
Nearby convenience stores and gas stations include Circle K, Exxon & Mobil Stations, and Kangaroo Express, useful for quick stops during your trip to the bank.
Are there any nearby services like shipping centers or pharmacies near PNC Bank?
Yes, UPS Access Point location offers shipping services, and CVS Pharmacy provides medical supplies and pharmacy needs close to PNC Bank.