Montello Care Center

Reviews

• MB

  melanie bradica

  Mar 2, 2025
  1.0
  I visited my grandfather while recovering from surgery. Nursing and care staff were difficult to find. Very pungent odor of urine everywhere. His room had several washcloths covered in urine and feces directly on the floor. Visible dirt and debris underneath beds, indicated lack of a good environmental/ cleaning program and best practices for care staffing. I encourage anyone to look up their government inspection history to see repeat findings and evidence of failure to report acts of negligent care and implement an infection prevention and control program. There are many more concerning violations in relation to food and safety controls and failure to provide pressure ulcer care. All recent from 2023-2024. Yes, all violations were fixed according to the website, however, given multiple findings were repeated from year to year, I have significant doubt that their corrections implemented have remained effective. Negative 10 out of 10 , do not recommend.
• AD

  Amber Dahlke

  Jan 13, 2025
  4.0
  The staff was very helpful in making arrangements for our mother. They are all very friendly and nice!
• DG

  Doreen Gondek

  Jul 17, 2024
  4.0
  AI was in the care center for rehab. Everyone was so friendly, kind & respectful. Always wearing a smile & giving hugs . They genuinely care about all the clients. They are efficient and work very hard. Physical therapy was amazing! Allen is very knowledgeable and helpful for me and my needs . One of the reasons my stay was short , &recovery was speedy! I had a very positive experience during my stay. I'll be going there to visit with the residents. No complaints. I'm leaving on a positive note. The food was awesome!
• HY

  Harlee Young

  Jan 3, 2022
  1.0
  My great grandfather was sent to this facility on hospice, and in the week he was there before passing I never once had a good experience when dealing with the faculty. I had once asked about the status of a medication, as I was put on the list by his POA to receive any medical information I want, and I was given misinformation. I was given an answer but ended up being the opposite. The nurse didn’t even go check her records just answered. And as this medication has been being given the last two days she should have known or at least consulted the MAR. Also on the day before he passed I took my children to go see him and what I walked into was not okay. He was in his bed askew and was pinched between the wall and the bed frame. His mouth was full of old food that hadn’t been cleaned out. I personally used his sponge sticks to clean it (I work as a CNA in another facility) And when asked the last time he ate I was told a couple days ago so that means it wasn’t done for days and for anyone like him that means he was at a higher risk for aspirating and should have been done after every time he ate. He hadn’t been shaved in days and had crusted who-knows-what all over his face. As a visitor I should not have to come in and take care of my family myself. I regret that my grandparents ever sent him there. I would never leave someone’s family member in the state of disarray that they did to him.