Management Issues
Customers frequently reported unresponsive and unprofessional management, with many expressing frustration over unresolved maintenance requests and poor communication.
Pest Problems
Numerous reviews highlighted ongoing pest infestations, particularly roaches, with ineffective pest control measures being a common complaint.
Mixed Staff Performance
While some staff members, particularly Demetrius and Gino, received praise for their professionalism and responsiveness, others, especially Nicole, faced significant criticism for their lack of support and professionalism.
Safety Concerns
Several reviews raised serious safety issues, including crime in the area and inadequate security measures, leading to a feeling of unsafety among residents.
Maintenance Quality
While some residents appreciated prompt maintenance responses, others reported ongoing issues with the quality of repairs and unresolved maintenance problems.