At Bright Horizons, our Discovery Driven Learning® approach makes early learning an adventure. Visit us to find out how we nurture your child’s natural curiosity, focus on what interests them most, encourage learning through play, and help them get ready for school success.
Bright Horizons child care centers, preschools and schools include a premier early education curriculum and knowledgeable educators and teachers who meet the needs of children at every age and stage. At Bright Horizons, you’ll find infant or toddler care, preschool and pre K programs, kindergarten, elementary schools, and Montessori schools. We also understand the many needs of working parents.
We truly wanted to love this daycare and initially had a good experience when we first used their backup care service. Unfortunately, things went downhill after that.
On our most recent visit, our child was visibly upset at drop-off and received no comfort or acknowledgment from the teacher. At pick-up, we could hear the teacher yelling at our child, and she walked past us without acknowledging us until we stopped her to retrieve our child. Our child appeared frightened and withdrawn afterward, which was very concerning.
We contacted management hoping for understanding or accountability, but were told they saw nothing wrong and that our child received the “best care,” with no apology or empathy. The lack of care and responsibility from both staff and management was deeply disappointing. We will not be using this center again and cannot recommend it to other families.
EG
Elizabeth Glenn
Nov 26, 2025
5.0
If you’re looking for the Cadillac daycare experience, Mermaid’s is it! The staff are friendly and super-attentive with the kids. The menu is 10x better than what I cook at home. And the facility is clean and stocked with tons of activities. We sent our toddler there from age 5 months to 1.5 years and he absolutely thrived - smile on his face every day and always learning new things that we definitely didn’t teach him at home. We’re so grateful for his experiences at this center!
SL
Shuyang Liu
Jun 27, 2022
5.0
Great school for my girl. Caring and responsible teachers and staffs. Highly recommended!