Bright Horizons at Redmond

Reviews

• MM

  Marjan M

  Oct 22, 2025
  1.0
  I sent my child to this center a few years ago, and only after experiencing another childcare program did I realize how disappointing Bright Horizons truly was. This is a corporate-style daycare, and unfortunately, the management seems far more focused on cutting costs than on children’s well-being. Throughout the day, children are shuffled between multiple classrooms (early morning and afternoon) just to reduce staffing needs, which is very unsettling for little ones. The food quality was mediocre, and as a parent of a child with severe food allergies, our experience was stressful and unsafe. We were not allowed to bring food from home, yet the substitutes they provided were completely inadequate—sometimes just a banana! In only four months, we received around ten calls that our child had been given the wrong food due to staff confusion. Each time we had to rush in and give him Benadryl after he vomited. It was heartbreaking. My child was often hungry and dehydrated. Once, his water bottle was empty and no one refilled it. When we asked why, the teacher said, “We weren’t sure if you were okay with him drinking our water.” Another time, I arrived for pickup and found my child’s clothes soaked from the rain, without anyone bothering to change him. The staff seemed more concerned with sending daily photos and filling out forms than truly caring for the children. I also witnessed a teacher giving timeouts to toddlers, which I found inappropriate. When I brought this up to management, the teacher stopped speaking to us entirely. The overall environment felt chaotic, unhygienic, and emotionally unsafe. I often saw kids crying with runny noses that weren’t wiped, which was disgusting and concerning. Many teachers seemed unqualified, with no degrees or early childhood training — just there to collect a paycheck. In one classroom, I even heard a teacher threaten a child by saying, “I won’t give you lunch if you do that!” and others yelling at kids instead of calmly guiding them. It was heartbreaking to witness. This center operates more like a backup care option for large corporations (like Microsoft) than a nurturing, development-focused preschool. If you want your child to be treated with genuine care and respect, I highly recommend exploring local Montessori schools, where teachers are better trained, emotionally grounded, and truly focused on each child’s growth and well-being. Looking back, I truly wish I had chosen a Montessori school instead. The only reason I picked this center back then was because I liked the idea of being able to visit my child anytime during the day. Unfortunately, that trust and openness didn’t translate into genuine care or quality for the children. I hope this helps other parents make a more informed choice.
• VV

  Veena Valsan

  Jun 20, 2025
  1.0
  The downfall of the care . We were with this place for over a year. The n we decided to move to another place. The reasons for the rating that we have given. 1. We were not informed that 1 teacher from her class was moved and the class became a 10 +2 model. What is 10 +2 : the last 2 kids who are assigned to the class will have to go to any class with availability. We wont be informed about this. We need to take the kid and roam around finding a spot. Why this is horrible : the kid will now go to a class with new teacher and new kids . As a parent you will not receive any photos of your kid . Just the photos from the original class room.this was the case with me. If a teacher can take only 10 kids assign 10 kids to the class. 2. Poor management. After we decided to leave this place an incident happened where my kids hair was cut by another kid during nap time. Her cloths were torn . * we were misinformed about the incident. * we were not provided with incident report. * we had to set a meeting with the assitant director. * we had to hear excuses on what happened. 2 days later we had to follow up for incident report and got the report carefully written based on the information that I shared . What we understood is that the management is trying to brush the issues under the carpet. The incident report had written in detail what the single teacher who was injured in her leg doing while the incident happened and nothing on . 1. Why the scissors are not locked away 2. Why was the teacher left alone to take care of all the kids while they knew she had injured leg. 3. Why was I informed that my kids missing hair was hardly noticable ( attaching the photo for that reason only. The hair earlier that day of incident and how she came home ) . 4. Why she was left with all those hair in her shirt as when many people were involved to mitigate the incident , she stayed until her dad picked her up 5. Not a single time anyone talked to my daughter if she was okay . These small things would have made a difference as now you know they respect her as a person. Nor asked me if she was feeling okay after an un planned haircut . I will not chose them- not even for a single day. Its just an expensive care option. Felt nothing particular or special about the care part - stressful care if you believe the advertisement by the director." The school doors will be open for you full day. No questions asked. "Just the class room might not be open to you if you come late.
• SG

  Shashi Gudur

  Apr 15, 2024
  1.0
  The teachers seem untrained and always under pressure. Seems kids are always crying and eating dirt, and no one seemed to know how to help. Plus, the playground is full of dirt and small stones - it doesn’t look like it’s ever cleaned. My kid even fell a few times and got hurt, and all Lakshmi could say was “it happens”. That’s not the kind of response I expect from a director. Also, it seems like teachers and kids are grouped by ethnicity, which doesn’t feel right. She is a terrible director. we moved our kid out of this center the first chance we got. I’ve noticed this kind of substandard care seems to be spreading to other centers too (may be for cost cutting). I really hope this isn’t the case.
• BP

  Biju K P

  Sep 25, 2018
  5.0
  My Son attended school out program in Bright Horizon Redmond so many times. At the end of the day he comes with some new thing (Activity or new Game) he learned .

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