While many customers praised the staff for being friendly and helpful, there were several reports of rude behavior and dismissive attitudes from the owner, particularly towards younger customers.
Dress Selection
The shop is noted for its beautiful and diverse selection of dresses, with many customers expressing satisfaction with the quality and variety available.
Alterations
Alterations received mixed reviews; while some customers were pleased with the results, others reported poor quality and miscommunication regarding costs and timelines.
Overall Experience
Many customers had positive experiences, highlighting the welcoming atmosphere and personalized service, but there were significant complaints about unprofessionalism and lack of communication.
Pricing Transparency
Several reviews mentioned concerns about pricing, with accusations of dishonesty regarding dress costs and alteration fees.
SJ
Stephanie Jin
Nov 10, 2025
5.0
Absolutely love their collection, tailored to my height with stunning designs and details. And the dress has pockets!
D3
Dovestar 33
Oct 25, 2025
5.0
Very hard working and extremely helpful. Did absolutely everything they could to help us. Highly recommended!
FF
fia
Sep 29, 2025
5.0
dresses were so gorgeous and everyone was so sweet and so helpful!! i would recommend to anyone who is looking for a stunning gown and needs help choosing! they are very accommodating to budget and timing and also offer alterations as well which is super nice!
TH
Tamara Hudson
Sep 13, 2025
1.0
We purchased my daughter’s 2024 Homecoming gown from Bridal Palace, spending just over $800. The gown itself was beautiful, though the overall experience was only average. The owner assisted us but came across as somewhat dismissive, which we chose to overlook so that our daughter could enjoy the moment.
Today, my husband and daughter made the drive from Puyallup to Bellevue with the intention of purchasing her senior-year Homecoming gown for 2025. Unfortunately, they left without buying anything because of how unkindly the owner treated my daughter.
I understand the shop likely deals with many people who try on gowns without buying. However, that was not the case for us—we had already purchased a gown here the year before. It was disappointing to be treated this way as returning customers
JT
Julie Thomson
Aug 27, 2025
5.0
I would highly recommend Bridal Palace in Bellevue, Wa. I was having a difficult time finding a dress for my son‘s wedding. As soon as I walked in Awring welcomed me with a friendly smile and lots of knowledge. She helped me find the perfect dress. This shop provides high-quality options, skilled alterations and excellent service. They truly enjoy their work and it shows.
Julie T