Nursing HomeHospice & Long Term CareRehabilitation CenterRetirement Community
Care Haven Center is conveniently located on Route 9 by the VA Medical Center in Martinsburg, West Virginia. We are proud of the care and services we provide to our patients and residents. We provide Skilled Nursing and Rehabilitative Care for patients for ShortStay Rehabilitation or LongTerm Care. Our Center offers a wide range of amenities such as a cafe, restaurant-style dining, continental breakfast, free internet and telephone service, TV/cable, Nintendo Wii and full range of activity programs seven days a week.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.