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Business Details
About
Assisted Living Facility
The facility sits on 6 acres of wooded property that butts right up to a golf course. There are 19 Assisted Living apartments and 24 Memory Care suites. The facility captures all the benefits of a small home-like setting but offers the amenities of a large up-scale facility. Walking down the interior streetscape promenade offers a beautician/Spa room, chapel, rehab/exercise room, restaurant style dinning room, lounge/entertainment room and much more. Our goal is to offer our residents and their families an incredible experience when it comes to assisted living and long-term care for their loved one. Our family has been caring for seniors for over 25 years and we are very excited to have opened this new state-of-the-art facility.
Location
Castle Senior Living - Grand Hills Castle (Main Office)
13050 W Cleveland Ave, New Berlin, WI
53151, United States
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.