Bright Horizons at Watertown Plank

Reviews

• KM

  Kayan Malshy

  Apr 20, 2026
  5.0
  Bright Horizons has been such a wonderful place for our son, he’s been attending for two years after we moved from a different country. The teachers and staff are incredibly caring, patient, and supportive, especially during his transition. The communication and transparency with families are excellent, and we always feel informed and confident about his care. The learning environment is amazing, he’s grown so much through play-based activities, early education, and social development. It’s a warm, safe, and well-organized place that truly feels like a second home for children.
• KK

  Kate

  Oct 28, 2025
  5.0
  I am happy with my choice to have my daughter at BH. We love the teachers and the facility is clean and bright. The teachers are patient, kind and my daughter enjoys them. The downsides of this center are the unhealthy snacks (graham crackers, craisins, packaged muffins, fruit cups) and low priority to maximize outdoor play. They are working to fix the menu.
• FD

  Fathima dhilhani

  Oct 15, 2025
  1.0
  Recently I toured this daycare and was impressed with how clean, organized, and friendly it was. The teacher I met seemed caring and professional, and I initially felt confident about enrolling my child. During the visit, they mentioned that classes are sometimes combined or teachers are exchanged between rooms. I asked if, in such situations, only female staff could assist my child during potty time due to our family’s religious practice. The director refused and said that the center follows a policy of treating all staff equally regardless of gender and therefore couldn’t make that accommodation. While I understand and respect their policy, we left feeling disappointed that there wasn’t a way to consider our religious needs. The center refunded my payment promptly, which I appreciated. I would recommend that families with similar considerations ask about such policies in advance to ensure a good fit.
• JJ

  Jacob Jewulski

  Nov 14, 2023
  1.0
  Toured facility and added ourselves to the waitlist. I submitted our employer and were told that we did not quality for the preferred waitlist. I later discussed with my coworkers who mentioned that they, being from the same employer as myself, were receiving the preferred waitlist (with waived application fee). When mentioning this to Bright Horizon, I received an impersonal corporate response that we did not quality. I would recommend those considering this facility consider the many other local, more reasonably priced, and higher rated options. In fact, if you look them up on YoungStar (Wisconsin's licensed daycare registry), you'll find Bright Horizon is a three star center (out of five) with multiple violations. You may notice that many other local daycares are five star centers with fewer violations. Update 1: We were reached out to by a regional manager (while she was driving her car interestingly enough). They gave the same corporate responses as the emails. They asked for specific names of my coworkers to "remedy the situation" (which we refused to provide). Interestingly, I spoke with other coworkers too who were misrepresented on the waitlist (their position continually being pushed back). People should know that (1) "preferred employers" get priority on the waitlist, and (2) siblings get priority on the waitlist (note you're paying $4,000+/month for two kids). Because of this, if you don't fall into one of the two above categories, you're unlikely to make it off the waitlist before you need it.
• LO

  Lou Ortega

  Feb 9, 2017
  5.0
  Very professional. Great staff. Both my kids attended this center.

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