Touchmark on South Hill

Reviews

• BM

  Beth Martinez

  Feb 2, 2026
  1.0
  Good Riddance! Touchmark had always been viewed as the gold standard in our parent’s eyes. The place to move to when the need finally arose. Well, the reality of our experience is very tarnished. The sales staff are experts at selling the place. They used terms like “we are at your beck and call”, “your every need will be taken care of”. What they failed to do was inform us that major construction would be happening right below the apartment within days of moving in and continuing throughout our stay. That the jack hammers would be deafeningly loud as early as 7:30am and the floor would shake causing distress to the residents. Dust from construction couldn’t be filtered through their antiquated heating and air units causing my parent to use an inhaler for asthma that hadn’t surfaced in years. Motel 6 has more efficient units. Upon giving notice of leaving, we asked for a credit for the unoccupied days we still had to pay due to their 60days notice policy and we were told we should have said something earlier. Her mental health was deteriorating daily. We were told she could have attended Town Halls but those were all held prior to our moving in. My mom complained daily to the staff and they said they would convey her displeasure to the administration. Clearly, that didn’t happen or the gaslighting that she received throughout her stay continued. Touchmark’s administration are experts at gaslighting. Never admitting or denying responsibility. Responding with ambiguous answers and not directly addressing the issue at hand. It wasn't until we called meetings with admin, medical staff that we were able to get some issues addressed efficiently. My parent felt the Assisting Living area was depressing. Touchmark segregates these residents to a back corner of their large facility. “The third floor”. Other residents respond with, “oh, you live on the third floor, you’ll never be able to leave there.” And my parent felt this bad impression of the third floor every time she met someone or returned to her room from the main area of the facility. It gave the feeling of a convalescent home. When we asked for a plan to help transition to independent living as my mom came in after a serious injury, we were met with resistance and she was even told she would never get out of assisted living. And be forewarned, Assisted Living is a pay by the point system that will nickel and dime every penny from you and by pennies I mean thousands. Staff meet and discuss all about the care points and how they can increase points for residents. That's how they make more money. My parent caught them going through her trash looking for who knows what, but they were. In the end it was a lesson learned. We asked for an exit interview to share our concerns but never heard anything back. So, hopefully they read this. My overall opinion……Touchmark is overrated, antiquated and not worth the value (food was good). Do your research and advocate for your parent. Trust your gut!!! Don’t let the administration avoid responsibility. There are other places that will be a better fit.
• LL

  Larena Lake

  Feb 12, 2020
  5.0
  My 89 year old mother resides here. I am impressed with the friendly atmosphere and employees.
• TT

  Thing1 Thing2

  Sep 8, 2019
  5.0
  Great care staff
• DC

  Debbie Cda

  Feb 23, 2017
  1.0
  We are a place of business and witnessed a Driver of a Touchmark van drop off an elderly couple to the dental office next door. The driver did not even pull into the parking lot and dropped them off on the complete opposite side of the building of the handicap access ramp. He dropped the couple off and then left before knowing if they got into the office safely or knew where they were going. The elderly man was in a walker and very obviously struggling to get around. They had no idea where they were suppose to go and the temperature was below freezing with very icy conditions. We called the dental office so they knew that their patients were lost outside of their office and needed assistance. They promptly went outside to assist. Touchmark drivers should at the very least drop their patients off at the handicap access ramp and make sure they know the door they are suppose to enter. I definitely would not want any of my family members to be in their care.
• GS

  gretha swensen

  Jan 10, 2016
  5.0
  In just one word " Fabulous "