Question 1

What is home care?

Accepted Answer

Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.

Question 2

How do I find the best caregiver for my loved one?

Accepted Answer

The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.

Question 3

How much does home care cost?

Accepted Answer

Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.

Question 4

How are you protecting your clients from COVID-19?

Accepted Answer

We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.

Question 5

Is a home care agency better than hiring a private caregiver?

Accepted Answer

If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.

Question 6

Will my long-term care insurance cover home care?

Accepted Answer

It depends on your policy. If this is your first time using your benefits for home care, it’s best to contact your insurance provider to be sure that you have an active claim, confirm any applicable elimination period, and clarify the services covered under your policy. TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers-and we have a free service to help our clients navigate all aspects of the claims process.If you need long-term care insurance help to initiate a new claim or need guidance with an existing claim, we have a dedicated team of long-term care insurance experts ready to help.

Question 7

What’s the best home care?

Accepted Answer

The best home care is provided by reliable, professional caregivers who are trained and backed by home care agency that’s insured, providing oversight, care guidance, and back-up caregivers as needed.

Question 8

What type of home care services does TheKey - Senior Home Care provide?

Accepted Answer

TheKey - Senior Home Care provides in-home care, respite care, senior personal care, elder care, companionship, and care for specific conditions like Alzheimer's, Parkinson's, stroke recovery, cancer care, and hospice services.

Question 9

How can I contact TheKey - Senior Home Care for their services?

Accepted Answer

You can contact TheKey - Senior Home Care by calling their main phone number at +1 509-931-1655 or emailing careteam@thekey.com.

Question 10

Is TheKey - Senior Home Care available 24/7?

Accepted Answer

Yes, TheKey provides care services 24/7—including holidays, weekends, evenings, and overnight support.

Question 11

Does TheKey - Senior Home Care accept long-term care insurance?

Accepted Answer

Coverage depends on your insurance policy. TheKey is an approved provider with most major long-term care insurance carriers and offers a free service to help clients navigate the claims process.

Question 12

What is the cost structure for home care services at TheKey?

Accepted Answer

Home care is typically billed by the hour, with costs depending on the number of care hours per week and regional variations. Most families pay out-of-pocket or use long-term care insurance.

Question 13

How does TheKey protect clients and caregivers from COVID-19?

Accepted Answer

TheKey follows CDC and local safety protocols, provides personal protective equipment to caregivers, and most caregivers and staff are fully vaccinated against COVID-19.

Question 14

Where is TheKey - Senior Home Care located?

Accepted Answer

TheKey - Senior Home Care is located at 16201 E Indiana Ave, #4500, Spokane Valley, WA 99216, USA.

Question 15

What are some nearby places of interest around TheKey - Senior Home Care that clients might visit?

Accepted Answer

Nearby places include Crossed Cannons Coffee for a local coffee break and several real estate agents like Rheannon Androckitis and Cam Sargent, which could be useful for clients or family members considering relocation or housing options.

Question 16

How can nearby real estate agents be helpful to clients of TheKey - Senior Home Care?

Accepted Answer

Nearby real estate agents such as Mary Benjamin Realtor and Josiah DeWitt - Windermere Realtor can assist clients or their families with housing decisions, including downsizing or finding senior-friendly accommodations.

Question 17

Are there nearby professional services that can complement the care provided by TheKey?

Accepted Answer

Yes, nearby professional services include Home Loans with Carrie Eutsler for financial assistance, PEMCO Insurance Spokane for insurance needs, and Decker Law Offices for legal services, which can support clients and families in related matters.

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