Bright Horizons at Issaquah

Reviews

• MB

  Mariia Balahura

  Sep 17, 2024
  5.0
  A beautiful place with a warm heart. Amazing care for children and staff . I always feel comfortable and welcome.
• MT

  Monkey at Typewriter

  Feb 6, 2024
  1.0
  If I could give this place a zero I would. I'm a single coparent, so I can't just move my kid to a different school. Their location director, Stacey, is particularly incompetent and dismissive. I dropped my child off a few weeks ago. A teacher here (Gloria) claims that I "smelled strongly of alcohol". Rather than make that report through the normal chain, she waited until her lunch break and told a fellow teacher (who is also my ex) about it. My ex (again, also a teacher) then reported this through an official channel to the court, as well as to management. Management "investigated" and decided it wasn't worth pursuing. It should be noted that I literally haven't had a drink in months. When I confronted the Regional Director, she started a pedantic argument with me about the definition of slander, and promised there would be training for the teacher in question. . She then gaslit me about the difference between an accusation and an observation. Basically just slimy word games with no accountability whatsoever. This company is absolutely abysmal, and they will disrespect you at every opportunity. If you wanna pay like 1300 to 1600 a month to be treated like trash, this is the place I suppose. Update: Reportedly the same teacher has been yelling at kids and grabbed my kid and pushed him into a chair because they refused to take a seat. Apparently the staff said she was gentler about it, in direct opposition to the witness' statement I have. This same teacher remains on the payroll. The director and regional director couldnt even say IF a disciplinary action was taken, just that the teacher in question would "recieve further training." If this place were funny it'd be a joke.
• SS

  Steven

  Aug 4, 2022
  1.0
  TL;DR: Will leave 0 star if such option exists. Our back-up care experience with Bright Horizons at Issaquah is the worst we've ever had: 1. We feel the lady at front desk for registration was trying her best to set up obstacle for the admission process. She is very unfriendly and really enjoy being in power for things she can control. 2. The teacher at classroom set up mandatory "quiet time" at noon, and only children who can survive this "quiet time" are allowed to play quietly during the nap time. Otherwise, they are induced to take >2.5 hrs nap time. They refuse to set up an alarm to wake the kid up. As a result, our kid stay up late at night like 11:30PM while he normally falls asleep before 9PM. This largely defeats our purpose of sending kid to daycare so as to save more energy at work. 3. Our 5 yr kid literally cries and runs away every morning before entering the daycare, which is super unusual. In the end, have to quit the care to avoid further hassle.
• EB

  Erika Buenaventura

  Sep 12, 2019
  5.0
  We have had our 1.8 year old son here since early August and have seen nothing but a happy toddler, a wonderful learning/playing environment, and incredible teachers and staff!
• PS

  Parichit Sahay

  Jun 1, 2016
  4.0
  Nice caring environment..

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