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Business Details
About
Retirement CommunityAssisted Living FacilityNursing HomeSenior Citizen Center
Heron’s Key is a nonprofit Life Care retirement community in Gig Harbor, WA, and a member of Emerald Communities. We offer Independent Living with access to a full continuum of care, including Assisted Living, Memory Care, and Skilled Nursing, all on one campus. Known for our excellent culinary program and vibrant community life, Heron’s Key is a place where connection, wellness, and lifelong learning thrive. Residents also have the opportunity to plan ahead as our community continues to grow, with new apartment and cottage homes coming soon
Location
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.