Business Details
1133 2nd St SW, Roanoke, VA
24016, United States
Certified by TheKey • Nov 08, 2026
(540) 328-6302
Certified by TheKey • Nov 08, 2026
https://thekey.com/locations/virginia/roanoke?utm_source=ExtNet&utm_medium=Yext
Certified by TheKey • Nov 08, 2026
About
Certified by TheKey • Nov 08, 2026
Home Care AgencyHome Health Care Service
For over 20 years, TheKey Home Care has provided trusted in-home care for seniors and adults with disabilities to achieve successful long-term aging at home. Our highly trained caregivers can provide in-home care, respite care, senior personal care, elder care, and companionship. Our Balanced Care Method emphasizes a healthy mind, body, and spirit - so our clients can live happier, healthier lives at home. We understand that everyone's situation is unique, and we create personalized care plans in collaboration with you to ensure the best possible care. TheKey Home Care provides service 24/7—during holidays, weekends, evenings and overnight. Call us today to see how TheKey Home Care can improve your loved one's quality of life.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
- Cash onlyNot available
Location
Certified by TheKey • Nov 08, 2026
Hours
Certified by TheKey • Nov 08, 2026
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
4.6
33 reviews
5 stars
29
4 stars0
3 stars
1
2 stars
1
1 star
2
- CTC TApr 29, 20255.0We are extremely pleased with the service we have received. We truly couldn't ask for a better home health company.
- SSSteve SkillmanFeb 12, 20253.0Just a heads up that The Key is not taking new patients in the Roanoke area at this time. I spent 15-20 minutes today sharing personal information about my family member, and hearing about their services, only to get a callback later saying they had no capacity. Just find out if they are accepting new patients before getting into it with them.
- LJLois JamesSep 1, 20175.0Everyone from the office staff to the nurses to the caregivers are extremely dedicated to making sure the clients have a great experience. Very compassionate, knowledgeable people that I would definitely trust with my family members and friends.
Frequently Asked Questions About TheKey
How quickly can care start?
TheKey Home Care can often have a caregiver in place within 24-48 hours. During your initial consultation, we'll talk through your initial timeline and work to meet your needs as quickly as possible.
What happens in an emergency or if our regular caregiver is unavailable?
You're never left without support. If your regular caregiver is sick or unavailable, your Client Success Manager at TheKey Home Care coordinates backup coverage right away. Because we're a team-based organization with 24/7 oversight, someone is always available to help—even at 2 AM. This kind of reliability and backup support is one of the key reasons families choose TheKey over hiring privately.
Can we get care if we live in a senior living community?
Absolutely. Many families are surprised to learn this is an option—and it's one we provide regularly. TheKey Home Care partners with independent living, assisted living, and other senior communities to offer an added layer of personalized, one-on-one support. This companion care for elderly residents often helps them stay comfortable in their community longer, rather than needing to move to a higher level of care. If your loved one needs more attention than the community's staff can provide, we can help fill that gap.
How do you match caregivers to clients?
Finding the right caregiver is about more than checking boxes. TheKey Home Care use our proprietary TheKeyMatch™ process to understand not just your care needs, but your personality, interests, daily routines, and what matters most to you. Do you prefer someone quiet and calm, or more talkative and upbeat? Do you enjoy certain hobbies or activities? These details help us match you with a caregiver who's both highly qualified and someone you'll genuinely look forward to spending time with.
What services does TheKey offer for senior care?
TheKey provides in-home care, respite care, senior personal care, elder care, and companionship with a focus on healthy mind, body, and spirit through their Balanced Care Method.
Where is TheKey located?
TheKey is located at 1133 2nd St SW, Roanoke, VA 24016, USA.
What are the operating hours of TheKey in Roanoke?
TheKey provides service 24/7, including holidays, weekends, evenings, and overnight.
How can I contact TheKey to inquire about their in-home care services?
You can contact TheKey by calling +1 540-776-3622 or visiting their website at https://thekey.com/locations/virginia/roanoke?utm_source=ExtNet&utm_medium=Yext.
Does TheKey provide personalized care plans?
Yes, TheKey creates personalized care plans in collaboration with clients to ensure the best possible care.
Are there other home health care providers near TheKey in Roanoke?
Yes, Generation Solutions is a nearby home health care and personal care service provider.
What nearby medical centers or clinics can a client visit before or after their appointment with TheKey?
Clients can visit nearby places such as Claytor Memorial Clinic, Carilion Clinic Cardiology - 3rd St., and New Horizons Health Care for additional medical services.
Are there counseling or mental health services near TheKey's location?
Yes, nearby counseling and mental health services include Roanoke Valley HOPE Initiative and Albemarle Counseling Center.
Is public transportation accessible for reaching TheKey and nearby healthcare providers?
While specific transit stations aren't listed, TheKey is located in Roanoke near several healthcare and community service locations, suggesting accessible local transit options; clients might consider coordinating visits to TheKey along with nearby providers like Mosaic Pediatric Therapy or Bradley Free Clinic.
What categories of care does TheKey specialize in?
TheKey specializes in home care assistance, home health care services, home help, and elder care services.
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