This profile is uncertified and using publicly sourced data
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Business Details
About
Retirement CommunityAssisted Living FacilityNursing HomeSenior Citizen Center
The Estates at West End provides high-quality assisted living and memory care in the heart of Richmond, Virginia. Located in the desirable West End area, our welcoming community offers personalized support, engaging activities, and a safe, comfortable environment where residents can thrive. Whether you need help with daily tasks or specialized memory care, our compassionate team is here to meet your needs with dignity and respect. With easy access to local shopping, dining, and medical services, The Estates at West End is a trusted choice for families seeking expert senior care in Richmond.
Location
Hours
Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday8:00 AM - 6:00 PM
Sunday8:00 AM - 6:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.