Retirement CommunityAssisted Living FacilityNursing Home
Voted Best Senior Living three years in a row in the MYSA San Antonio Express News Readers Choice Awards! The Village at Incarnate Word (TVIW) is a nonprofit retirement community located in the heart of San Antonio, Texas. Our residential community includes the full continuum of care: Independent Living, Assisted Living, Nursing/Rehabilitation, and Memory Care. We strive to provide an active and holistic lifestyle for our residents with daily enrichment activities including fitness classes, daily Mass/spiritual life, and social activities.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.