Rest Haven Funeral Home - Rowlett

Reviews

• MW

  michael woolums

  Aug 28, 2026
  5.0
  I cannot thank the team at Rest Haven Funeral Home in Rowlett enough for their incredible compassion, professionalism, and support during such a difficult time. From the moment we first reached out, their staff handled every detail with extreme grace, dignity, and attention to detail. The facility itself is immaculate, peaceful, and warm, offering a very comforting environment for family and friends to gather and honor our loved one. The staff truly went above and beyond to ensure our family's wishes were met and made a stressful process feel seamless and manageable. I would whole-heartedly recommend Rest Haven Funeral Home to anyone looking for thoughtful, high-quality, and respectful care for their loved ones.
• CR

  christopher ray

  Jul 31, 2026
  5.0
  Made a very difficult time very easy to handle. The staff is amazing. Johnathon took care of us. This is always a tuff time, but Rest Haven in Rowlett really made the process simple
• ML

  Madi Lovett-Pittman

  Jul 21, 2026
  2.0
  Overall, Rest Haven handled our daughter’s cremation process well and were extremely diligent in seeing that her death certificate was signed by the physician at the hospital. However, the customer service we received was less than exemplary. As the funeral director was filling out the information for the death certificate, he just started reading off the fields he needed to fill in without providing any context. He did not mention our loss at all; it was very procedural. I also noticed he never asked for our daughter’s name. After he finished filling out the form, I asked to see it to review the information. He said he would bring a print version so we could verify the details. After nearly 30 minutes had passed, he returns and hands over the printed form. I immediately noticed information was incorrect, including our daughter’s name. When I pointed that out, he said the hospital gave him the wrong information. They didn’t, because I could see the info from where I was sitting. Once I said that the information was correct from the hospital and showed him where our daughter’s name was listed, he said something to the effect of “well I wish you had told me that before I filled it all out”, even though I had asked to see the form before it was typed up. Once that was corrected, we noticed our daughter’s name was spelled wrong on another form, requiring another correction to be made. Placing the blame on parents grieving the loss of their daughter born at 20 weeks for your inattention to detail is extremely unprofessional and lacks compassion. I was very disappointed in this experience.
• SB

  Stephanie Baron

  Jun 29, 2026
  5.0
  Tom and Melinda made this whole experience absolutely smooth and calm. My family and I are so incredibly for their kindness, gentleness, and professionalism during this entire process.
• LL

  Lourdes Lauron

  Jun 19, 2026
  5.0
  Very pleased with our experience at Rest Haven especially how they took care of our loved one. Also impressed of how they took care of us family and friends.

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