Brand Certified
TheKey - Senior Home Care
4.8(37 reviews)
Certified by TheKey - Senior Home Care • Nov 08, 2026
Business Details
1255 W 15th Street, Plano, TX
75075, United States
Certified by TheKey - Senior Home Care • Nov 08, 2026
(972) 430-5587
Certified by TheKey - Senior Home Care • Nov 08, 2026
https://thekey.com/locations/texas/north-dallas?utm_source=ExtNet&utm_medium=Yext
Certified by TheKey - Senior Home Care • Nov 08, 2026
About
Certified by TheKey - Senior Home Care • Nov 08, 2026
Home Care AgencyHome Health Care Service
For over 20 years, TheKey Home Care has provided trusted in-home care for seniors and adults with disabilities to achieve successful long-term aging at home. Our highly trained caregivers can provide in-home care, respite care, senior personal care, elder care, and companionship. Our Balanced Care Method emphasizes a healthy mind, body, and spirit - so our clients can live happier, healthier lives at home. We understand that everyone's situation is unique, and we create personalized care plans in collaboration with you to ensure the best possible care. TheKey Home Care provides service 24/7—during holidays, weekends, evenings and overnight. Call us today to see how TheKey Home Care can improve your loved one's quality of life.
Location
Certified by TheKey - Senior Home Care • Nov 08, 2026
Hours
Certified by TheKey - Senior Home Care • Nov 08, 2026
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
4.8
37 reviews
5 stars
34
4 stars
2
3 stars0
2 stars0
1 star
1
- TCTraci ChesmanDec 17, 20245.0The Key has been instrumental in the care and support of my parents. Considerate, compassionate and dependable at home personal care. Thank you all.
- DDDiane DicksonMay 14, 20205.0It has been a pleasure working with Katie and the team involved with my 94 year old mothers care. Everyone has been very responsive, kind and compassionate. I am updated on each visit and advised of any information the caregiver feels I need to know or be involved with. My mother is in an assisted living facility. We have not been able to see her since mid March, due to COVID-19 quarantine. I am thankful and reassured that my mom is doing well. Any special requirements have been met. My mother looks forward to the visits and thinks of the caregivers Marsha and Ruth as her friends. Thank you so much for living up to my expectations 100%.
- LSLynne SkowronekMar 1, 20195.0We found Home Care Assistance of McKinney & Allen through a recommendation from A Place For Mom. We recently had a senior parent who has memory loss issues move into our home. We found that although our senior family member is easy going, providing safe & quality care as a family caregiver can be very time consuming, tiring, and stressful. Therefore, we decided after much thought, discussion with family and our physician, that we needed to bring in part time help. In the past few months, Client Care Manager, Megan Ashworth, and the caregiver she placed with us, have answered all our questions, listened to our concerns, and provide constructive solutions, along with setting up a home care plan that works for us all. We now have trained individuals who understand our situation and needs for quality care. Through Home Care Assistance of McKinney & Allen, we even have options for respite care, allowing for future travel. The services they provide are a perfect fit and have been a gift.
Frequently Asked Questions About TheKey - Senior Home Care
What is home care?
Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.
How do I find the best caregiver for my loved one?
The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.
How much does home care cost?
Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.
How are you protecting your clients from COVID-19?
We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.
Is a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
Will my long-term care insurance cover home care?
It depends on your policy. If this is your first time using your benefits for home care, it’s best to contact your insurance provider to be sure that you have an active claim, confirm any applicable elimination period, and clarify the services covered under your policy. TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers-and we have a free service to help our clients navigate all aspects of the claims process.If you need long-term care insurance help to initiate a new claim or need guidance with an existing claim, we have a dedicated team of long-term care insurance experts ready to help.
What’s the best home care?
The best home care is provided by reliable, professional caregivers who are trained and backed by home care agency that’s insured, providing oversight, care guidance, and back-up caregivers as needed.
What types of home care services does TheKey - Senior Home Care provide?
TheKey offers in-home care, respite care, senior personal care, elder care, companionship, and specialized services such as memory care, Parkinson's, stroke recovery, cancer care, and hospice care.
How can I contact TheKey - Senior Home Care?
You can contact TheKey by calling their main phone number at +1 972-548-0392 or by emailing careteam@thekey.com.
Is TheKey - Senior Home Care available 24/7?
Yes, TheKey provides service 24/7 including holidays, weekends, evenings, and overnight.
How does TheKey ensure the safety of clients during the COVID-19 pandemic?
TheKey follows CDC and local safety protocols, provides caregivers with appropriate PPE, and most caregivers and staff are fully vaccinated against COVID-19.
Does TheKey accept long-term care insurance?
TheKey is an approved provider for most major long-term care insurance carriers and offers free assistance to help clients navigate the claims process.
What are the benefits of choosing a home care agency like TheKey over hiring a private caregiver?
A home care agency like TheKey ensures safety, reliability, and insurance coverage, manages scheduling and payroll, provides caregiver vetting and background checks, and offers backup caregivers when needed.
Where is TheKey - Senior Home Care located?
TheKey is located at 1255 W 15th Street, Plano, TX 75075, USA.
What nearby healthcare services can clients access around TheKey's location?
Nearby healthcare options include Home Care Assistance of McKinney and Allen, Lucent Health Group, Upside Therapy and Evaluation Center, Encompass Home Health Care, and Saints Hospice, which may offer complementary services or support for clients.
Are there nearby transportation options to help clients or visitors reach TheKey - Senior Home Care?
Dart is a nearby transportation service that can assist clients and visitors in reaching TheKey's location conveniently.
What local professional services are available near TheKey - Senior Home Care for client support?
Clients can find nearby services such as Casa Arteaga Insurance, Thrivent Financial, Northwestern Mutual for financial and insurance needs, Law Office of Travis McBride for legal services, and Finiv Credit Counseling for credit and debt counseling.
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