Irving KinderCare

Reviews

• KC

  Kayla Cherry

  2 days ago
  5.0
  So I’m a first time mom and this is my first time with a daycare and I must say I enjoy this location. My daughter has really took a liking to Ms. Qounna. I love how she take time out of the day and provides that extra attention when needed to the children. She’s always happy, playful, and outgoing every time I come to pick up my daughter. You can really tell the kids love to be around her!
• CD

  Chris Dupree

  Oct 7, 2026
  5.0
  Ms Dallas and Ms Sharon have helped raise and watch over our boy since he was 5 months old. They have been terrific and so loving of him. He is now in Ms Quonna classroom. She is so great to have for him now. It lights up our day seeing all the videos and pictures she takes throughout the day everyday. I highly recommend all 3 to watch, develop, and love your children when looking at daycare providers!
• MF

  Michele Fennema

  Oct 6, 2026
  5.0
  We absolutely love KinderCare! Since the new management has stepped in, everything runs smoothly. Every single teacher, staff member, manager is above and beyond kind, caring snd loving to the children! Our toddler loves being dropped off every single day and I have ease of mind that she is safe, loved and is having the best time while actually learning and doing activities.
• MC

  Mateo Cocco

  Sep 10, 2026
  1.0
  WARNING: I saw two children handling feces on the infant-room floor at Irving KinderCare. A child being handled very roughly as well. My son had painful rash after first day. On September 9, 2026, at approximately 8:25 a.m., I arrived at the 5100 Riverside Drive location to drop off my eight-month-old son for his second day of attendance. Although he was assigned to Infant Room 2, I was redirected to Infant Room 1 or 3(cant remember exactly), where I observed only one caregiver with approximately six children. The room smelled strongly of feces. One child was playing with feces on the floor, and the caregiver appeared unaware until I pointed it out. I then watched her attempt to clean it up with her protective shoe coverings—by stepping on and smearing it. She put down the child she was holding, lifted the child who had been playing with the feces by the forearms, and placed that child on the changing table with what appeared to me to be considerable force. I found this handling alarming. At this point I am in shock. Meanwhile, another child approached the feces, picked at it, and tried to hand me a piece. The carpet also appeared very dirty. When I offered to help, the response I received was: “Sorry you had to see that.” What makes this even more disturbing is that the director in charge that day was not aware of the incident I described. I was told someone had reported only a “dirty mat.” A dirty mat does not adequately describe two children touching feces or the handling I witnessed. I submitted a detailed formal complaint to corporate, requesting evidence preservation, access to available footage, notification of affected families, and explanations about staffing, sanitation, and safety. During a call the following day, the center director confirmed that the incident had happened but told me I could not view any footage. I felt that my concern about the second child’s contact with feces and possible contamination was minimized rather than meaningfully addressed. We had also noticed an unfamiliar rash after my son’s first day. I do not know what caused it but he has never had a rash in this part of his body and was very painful to him. However, I raised that separate concern in my complaint, and it was not addressed during the follow-up call. As of this review, I have not received confirmation that the affected children’s parents were notified. I cannot say whether those notifications occurred, but I specifically requested them. Parents with babies under one currently enrolled here: please contact the center and district leadership and ask about this incident. Ask whether your child was in Infant Room 1 or 3 that morning, whether your child may have come into contact with feces or contaminated surfaces, what cleaning and disinfection took place, and whether an incident report was completed and any relevant footage preserved. I have authorized KinderCare to share my contact information with affected families who would like to speak with me about what I personally witnessed. I withdrew my son that same day. In my view, this was a serious failure of supervision, hygiene, and communication—not simply a “dirty mat.” Parents deserve a full account of what happened, not an explanation that leaves serious concerns unanswered. Based on what I witnessed and the response I received, I cannot recommend this center. Whatever Ms Bloomingdales may have been is no more. KinderCare does not appear to be managing this transition and staffing well at all.
• KH

  Kelsie Harwell

  Aug 8, 2026
  2.0
  I initially really hesitated to leave any kind of review, but now feel like I’m ready to share our experience with this school. We enrolled our daughter in February 2025 when the school was still Miss Bloomingdale’s Academy. For the first several months, we LOVED her teachers and the experience we had in both infant room 1 and 2. In November 2025, we were informed that the school would be transitioning to KinderCare. Honestly, that was already a lot to take in. We had chosen Miss Bloomingdale’s largely because it wasn’t a franchise and it had so many of the positive traits of a family owned center. And to be even more honest, of the other schools that we toured that were part of a franchise/chain, KinderCare wouldn’t have even made our top 3. Putting all that aside, the teachers are what made the school great so we decided to stick it out through the transition. We didn’t expect the change to go 100% smoothly by any means and we were prepared to give them grace as they worked through all of the details. But then all of the teacher turnover began. And with that, the teachers that were left all started covering other rooms and it became unpredictable who was going to be her teacher each day. This continued for at least two months. And during all of that, there was not a single email or notice from admin to inform us of the change in our daughter’s teacher. Probably because they themselves didn’t even know, but still not an encouraging look from a parent’s perspective. I would also say that our daughter probably struggles with change more than the average toddler, but I can’t imagine that any of the toddlers in her room were benefiting from the inconsistency in teachers. With all of that constant chaos and turnover, there's just way more room for error and lapses in care and we definitely experienced that. All while KinderCare increased tuition costs. It’s such a predictable story of the family owned business being taken over by a franchise and then being mismanaged, but it really felt like that’s what we were witnessing in real time. I don’t even necessarily disagree with any of the curriculum or program changes that were made, but the shift in culture was clearly enough to turn away long-standing teachers and staff. I’d also add that, while I acknowledge that everyone was probably doing their best, the quality of new hire teachers was a significant drop from before. To wrap this up, we have since withdrawn our daughter and we are so grateful we did. We don’t think that KinderCare is beyond repair, but I wouldn’t recommend it to anyone without knowing that the turnover issue has been resolved.