Question 1

What is home care?

Accepted Answer

Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.

Question 2

How do I find the best caregiver for my loved one?

Accepted Answer

The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.

Question 3

How much does home care cost?

Accepted Answer

Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.

Question 4

How are you protecting your clients from COVID-19?

Accepted Answer

We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.

Question 5

Is a home care agency better than hiring a private caregiver?

Accepted Answer

If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.

Question 6

Will my long-term care insurance cover home care?

Accepted Answer

It depends on your policy. If this is your first time using your benefits for home care, it’s best to contact your insurance provider to be sure that you have an active claim, confirm any applicable elimination period, and clarify the services covered under your policy. TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers-and we have a free service to help our clients navigate all aspects of the claims process.If you need long-term care insurance help to initiate a new claim or need guidance with an existing claim, we have a dedicated team of long-term care insurance experts ready to help.

Question 7

What’s the best home care?

Accepted Answer

The best home care is provided by reliable, professional caregivers who are trained and backed by home care agency that’s insured, providing oversight, care guidance, and back-up caregivers as needed.

Question 8

What types of care services does TheKey - Senior Home Care provide?

Accepted Answer

TheKey provides in-home care, respite care, senior personal care, elder care, companionship, and specialized care for conditions such as dementia, Parkinson's, stroke recovery, cancer care, and hospice.

Question 9

Is TheKey available for care services all day?

Accepted Answer

Yes, TheKey offers 24/7 care services including holidays, weekends, evenings, and overnight shifts to meet your loved one's needs at any time.

Question 10

How can I contact TheKey - Senior Home Care?

Accepted Answer

You can contact TheKey by calling +1 713-469-0101 or emailing careteam@thekey.com for inquiries and support.

Question 11

Where is TheKey - Senior Home Care located?

Accepted Answer

TheKey is located at 1900 Saint James Place, Suite 215, Houston, TX 77056, United States.

Question 12

Does TheKey accept long-term care insurance?

Accepted Answer

TheKey is an approved provider with most major long-term care insurance carriers and offers free assistance to help clients navigate the claims process and insurance benefits.

Question 13

How does TheKey ensure the safety of clients during the COVID-19 pandemic?

Accepted Answer

TheKey follows CDC and local guidance for infection mitigation and safety protocols, provides appropriate PPE, and most caregivers and staff are fully vaccinated against COVID-19.

Question 14

What are the benefits of choosing a home care agency like TheKey compared to hiring a private caregiver?

Accepted Answer

A home care agency like TheKey provides insured, managed caregivers with scheduling, billing, payroll, and back-up caregivers, ensuring safety, reliability, and support that private hires may not offer.

Question 15

Are there any medical or legal services near TheKey - Senior Home Care that clients might find useful?

Accepted Answer

Yes, nearby are medical professionals like Megan Couvillion, MD (dermatologist and plastic surgeon), and legal services like McCulloch & Miller, PLLC providing wills, trusts, and probate assistance to support clients' overall needs.

Question 16

What nearby community or financial services can help seniors and families using TheKey’s care?

Accepted Answer

Nearby are Veteran Care Advisors for financial advising, A Nu Beginning life coaching and counseling, and Signature Financial Advisors, which may help families manage financial and community resources alongside care services.

Question 17

Are there any nearby services that complement TheKey’s care offerings for seniors?

Accepted Answer

Yes, there are nearby complementary services such as Elder Advisory Group, LLC providing home health care and retirement home services, and Senior Care Advisors Of Texas LLC offering community support for seniors.

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