Located in the heart of Houston near the Museum District and the Texas Medical Center, Silverado Hermann Park is more than just assisted living, it is specialized memory care. Amenities like gourmet food, engagements, social events, pets and even clinical staff are all important parts of our care, but a foundation of experience is what separates exceptional care from the rest. We have been focused on redefining memory care for more than 20 years.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.