Skyrise School on Westcreek Drive

Reviews

• DK

  D Kuo

  Oct 18, 2026
  1.0
  I'm very sad that I need to leave a review to a daycare we used to love. Our child was left naked for approximately 3–4 hours after running out of backup clothes. We acknowledge that we should have monitored the supply more carefully, and we take responsibility for that oversight. However, the daycare had historically notified us several days in advance when our child’s spare clothes were running low. This time, following a staff change, we received only a brief app note, not a message , on the day of the incident asking us to bring clothes the next day. The message did not mention that our child was being left naked. Since we were at work and did not see the message in time, and didn't receive any phone call we had no idea what was happening. We understand that miscommunication can happen, and we were not looking to blame the teacher. We genuinely appreciate the teachers and recognize how busy their work can be. I approached the Director, Andrea, thought she would always support, hoping to discuss how communication could be improved in the future, for example, notifying us in advance as before, or calling us if our child had run out of clothes. Unfortunately, the conversation with Andrea was deeply distressing and terrifying. We felt threatened. Rather than acknowledging our concern or showing empathy for our child’s situation at first, she became furious, defensive, raised her voice, yelled at me, repeatedly glared at me in an very intimidating manner, and accused that we shouldn't not blame the teacher and should not being rude, where what we did was simply asked the teacher how long our baby is being naked. She repeatedly insisted that the situation was all our fault for not checking the app and not bringing clothes, and even loudly asked, sarcastically, repeatedly “Should I email you? Did you bring clothes?” while I'm still holding my naked, cold baby. Andrea didn't even mention what they could do or help in the future, but telling us it's 100% our faults and that we are being very rude. We were not asking for an argument or trying to accuse anyone. We were upset to learn that our child had been naked for hours, and we simply wanted the Director’s help in preventing this from happening again. I even had to repeatedly explain that I was not blaming her and was only asking for better communication. It was incredibly disappointing to feel intimidated and blamed when approaching the Director in good faith with a legitimate concern about our child’s well-being. We haven't even heard any apologies from the director Andrea and the teacher about my kid being naked and the director's terrifying attitude till now. Thankfully, the Assistant Director is a normal human being who is very warm, empathetic, and understanding, and she listened, promised to help clarify communication and responsibilities moving forward. We sincerely appreciate her professionalism and support. We also want to emphasize that the teachers have been consistently sweet, caring, and wonderful, and we are grateful for the care they provide our child. Our concern is specifically with the Director’s response to this incident. We take responsibility for not replenishing the backup clothes sooner, but the most disappointing part of this experience was not just the incident itself, but how the Director handled our attempt to resolve it. Parents should feel comfortable raising concerns about their children without being yelled at, intimidated, or made to feel that asking for help is an act of blame. We hope the daycare improves its communication procedures and creates a more respectful, compassionate environment for parents to voice legitimate concerns.
• DC

  d corrales

  Aug 20, 2026
  5.0
  My daughter has been coming here the past few months and both of us love everything about Skyrise everyone there love and cares for my daughter as much as I do and couldn’t be more grateful I chose skyrise instead of any other school/daycare
• VO

  Virginia Osler

  Aug 6, 2026
  4.0
  Skyrise School on Westcreek Drive provides a warm, safe, and nurturing environment where children can learn and thrive. The teachers are caring, patient, and attentive, and they maintain excellent communication with parents. The classrooms are well-organized, and the educational programs help children build confidence and important learning skills. I would happily recommend this school to families looking for quality childcare and early education.
• QB

  Queen B

  Jul 22, 2026
  5.0
  My son has been attending this school for 5 months. We love it.. Ms. Neasha has him so spoiled as soon as we walk in and he sees her he has the biggest smile which lets me know that he gets the same loving there that he gets at home. They keep you updated on everything going on throughout the day and send pictures. All of the staff always make sure to greet you when u come in especially Mrs. Andrea, overall very warm and comfortable environment. I would definitely recommend to anyone looking for a great
• CM

  Catherine Morris

  May 28, 2026
  5.0
  Hi there! My 3 year old started at Skyrise in March and has been doing amazing! He is always happy, clean, and energetic when I arrive to pick him up. The staff and teachers are very knowledgeable, attentive, and patient. They show and give support as needed. I love that they allow representatives from other organizations to come in and provide resources to families. Most of all, I feel that my son is in the best hands at Skyrise. After visiting other centers in the area. I know he is. It is a wonderful feeling to know you have a village that care and attended to your child as much, if not more then expected. Love, Chanel💗

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