Bright Horizons at Sundance Square

Reviews

• SS

  sharnae

  Aug 19, 2026
  1.0
  My son went here for maybe 2-3 weeks. The teacher he was with was in the twos, she’s an older black lady. They only give your kids 2 chances to have an accident on themselves after that they put them in pull ups. I told the teacher not to put him in pull ups because he’s potty trained. I let her know he’s shy so you will have to take him at first. She and I quote stated “it is not her job to change kids all day” mind you about half the class is in pull ups. I told the director and at first she seemed helpful but when I went with her to confront the teacher she sat there like a deer in headlights. I ended up pulling my son right after nap time, she never took him to the restroom after he got up from a nap and he peeped on hisself. I asked the director do they take them to the restroom after nap time she said “yes” I said “hm well my son is sitting in pee” and I walked out. That was issue one now issue two comes to play is he was with another teacher originally which was a much younger black women. SHE WAS AMAZING! She updated the app for me as well as he was excited to go to her and he only had 1 accident with her a day. One time I think he had 2 but she kept him in underwear cause again he’s fully potty trained. This is where problem 2 came in. I told the older teacher that he cry’s when it’s time to go to her but with the other teacher he didn’t and he none to barely any accidents. She and I quote stated “all kids do that and she’s been there so many years” some other stuff I forgot about. She also began to yell at me IN FRONT OF 2 YOUR 2 YEAR OLDS. Began to yell “she’s grown” after I told her it is her job to teach and change kids. She also NEVER UPDATED the app with pictures of my son or any updates on him. Much more happened but that was the icing on the cake. After everything NO ONE APOLOGIZED TO ME NOR MY CHILD however they apologized to my sons other parent who DIDN’T REPORT the issues. I reported it and never got an apology for the way the treated my son let alone the way they dismissed my child. It is a blessing I found someone else. My child has no accidents and is always happy to go, he’s not neglected AT ALL!
• ER

  Ernest Rodriguez

  Aug 22, 2025
  5.0
  Great staff at Bright Horizons , have been picking up my Grandson for about 4 years and never was there a moment I ever questioned his care. Would highly recommend them for their services. Will miss picking him up for sure!
• DW

  Danny Williams

  Aug 6, 2025
  5.0
  The best daycare in Fort Worth, both of my boys have been there and have loved it. With my oldest we tried a couple different daycares because we moved away from downtown, but we always came back because of how great they’ve been and with our youngest we couldn’t imagine having him anywhere else. Their kinder prep class made kindergarten almost unnecessary. This place is awesome
• AF

  Alex Festervan

  Feb 18, 2025
  5.0
  We have done drop in care through Bright Horizons and have had such a wonderful experience! Michelle is so friendly and helpful! All of the teachers have been great! I highly reccomend this place. It’s always very organized, cleaned, and the kids absolutely love it!
• MN

  Mallory Nason

  Nov 12, 2020
  5.0
  We loved having our children at Bright Horizons and Sundance. My children have gone through all levels of their programs and I wouldn't have it any other way. The teachers and staff are so friendly, engaging, and make a point to know all the parents and students, even if the families aren't in their class. I absolutely recommend this location to anyone looking for childcare.

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