The Reserve at Lake Austin

Reviews

• SB

  Sherry Bird

  Apr 29, 2026
  5.0
  Alisha S is the best caregiver I’ve ever met at The Reserve or any assisted living facility. She’s always got a smile on her face and eager and willing to help. We couldn’t be more pleased with our decision to come here or with the services. Sherry B
• EL

  Ev Lunning

  Sep 27, 2025
  5.0
  I visited Dirk van Allen and we had a great time. We shared past memories.
• KM

  Kia Matthews

  Jun 1, 2025
  1.0
  The Reserve of Lake Austin is not a recommended facility for your loved one, particularly if you are considering their Memory Care services. Many staff members lack proper training to effectively care for residents with dementia or Alzheimer's. Key areas of training are missing, including techniques for de-escalation and communication tailored to individuals with memory challenges. The facility's dining situation is equally disappointing. Despite going through multiple chefs, the food quality remains subpar. Meals are frequently served lukewarm, and the facility seems to lack an adequate system to ensure food stays warm as it is distributed throughout the building. Medication management is another critical issue. Residents often do not receive their medication at the times prescribed by their doctors. Some staff appear to implement their own rules and procedures, which seems to stem from poor leadership and a significant breakdown in communication. Overall, this facility falls short in several essential areas, making it difficult to recommend for individuals in need of consistent, quality care."
• SG

  Sharette Gray

  Jan 12, 2024
  5.0
  I have been so thankful to have my family member here at The Reserve at Lake Austin. It is a fabulous community,, with care and attention to details, excellent amenities, and very caring staff members. The staff members truly care about the residents and it really shows in the way they provide care. I am so thankful that my family member is able to be at a place that is best able to help them thrive.