Silverleaf Eldercare is a privately owned assisted living and memory care provider in Austin, TX, built around the belief that every senior deserves more than basic care. Our small, home-like communities offer 24/7 personalized support with a 1:6 caregiver-to-resident ratio, organic chef-prepared meals, and non-restrictive visiting hours. Every caregiver is certified in the Positive Approach to Care™ (PAC), an evidence-based dementia care method. We also offer in-home senior care services for families who want support without a facility. Serving Austin, Bee Cave, and surrounding communities.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.