The Heartland is home to a post-acute 24-hour HealthCare Center located in the Stones River Valley area of Donelson, providing care for both short-term and long-term patients. We see many individuals who need skilled nursing care and rehabilitation after a stroke, joint replacement surgery, a cardiac procedure or a serious illness.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.