Assisted Living FacilityNursing HomeRetirement Community
American House Johnson City is an award-winning assisted living and memory care community recognized by U.S. News & World Report for Best Assisted Living, with honors for management & staff, caregiving, activities & enrichment, food & dining and a true sense of home. We provide personalized support with activities of daily living, medication assistance and engaging programs in a safe, comfortable setting. Our memory care program offers specialized support for individuals living with Alzheimer’s disease and other forms of dementia, with a focus on dignity, connection and daily structure. Families trust us for dependable care, clear communication and a welcoming place to call home in eastern Tennessee.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.