Merrill Gardens at Carolina Park

Reviews

• AB

  Alondra Brazzel

  5 days ago
  1.0
  Zero stars. Anyone considering this place for their loved one who is in need of assisted living, don’t. I can’t even begin to explain my disappointment with their management and service to my grandmother over the last month. It did not take my family and I long to realize that this place is a lie and was not providing the care that was requested for my grandmother, like they told us they could provide. First off, we were told that my grandmother would receive a full welcome tour on her first day, in which when we arrived for that tour, the staff acted like they had no idea what we were talking about. From day 1 at this facility, the head “nurse” Jennifer did not properly input the medications into the system so my grandmother was not receiving her necessary medications for a couple of days. I had to go to the end of the hallway myself to ask the med tech to give me my grandmother’s meds. This probably happened because they have an LPN (Jennifer) running the nursing side of things, not an experienced BSN or MSN RN with administrative experience. By the end of my grandmother’s stay here, when we attempted to bring her home for further care, Jennifer attempted to keep legal documents that belonged to us and would not allow us to have them back when asked for. Along with that issue, there were very rude staff “care” givers telling my grandmother to her face that she didn’t belong there. So much for making a new resident feel welcomed. There were NUMEROUS times my grandmother needed help getting up, she would press the emergency help button in the bedrooms and bathrooms, and no one would come to assist. They would leave my grandmother sitting for HOURS in soaked padding, which eventually led to bed sores. This is NEGLECT on their part. They will advertise and tell you that they provide all levels of care as long as the resident doesn’t have any sort of lines or tubes, but in reality they provide very minimal level of care and then will tell you later on that they don’t provide the certain services that your loved one will need. Do NOT trust the team here. We eventually had to move my grandmother back into her home where we could get home health onboard to begin help caring for her. Upon leaving Merril gardens, Jennifer kept hold of our legal documents we needed regarding my grandmother’s health care and she refused to release our legal documents to us, until we demanded she give them to us. Overall, this was a very frustrating, heart breaking experience we had to witness at Merrill gardens. We have learned from this, and want others to know the truth of this hostile place.
• CA

  Colette Alderson

  Jul 7, 2026
  5.0
  The staff at Merrill Gardens is truly amazing. From Tim the general manager to Jeff the business manager, including Jennifer the head nurse, and Nicole who runs daily activities, each brings a level of professionalism and dedication to their jobs that is impressive. My mother is a current resident and absolutely loves the facilities and daily activities and the folks who make it feel like home. Highly recommend this assisted living facility. Having toured most options in Mt Pleasant, Merrill Gardens is a true stand out.
• LS

  Larry Strickland

  Jun 30, 2026
  5.0
  My Mom moved in today and loved it. As do I! The staff is so friendly, and so are the residents we have already met. She knows she’s going to be very happy there.
• EB

  Elizabeth Bush

  Mar 21, 2026
  5.0
  We absolutely loved our tour of Merrill Gardens! Ricky Flynn was fantastic and a most excellent guide. He answered all of our questions and made us all feel right at home. We completely understand why Merrill Gardens is a top choice for senior living!
• RM

  Rich McCormack

  Mar 4, 2026
  5.0
  My parents have lived at Merrill Gardens since November 2025, and I have nothing but good things to say about the community. From the very beginning, they welcomed my parents with open arms and made the transition feel smooth and comfortable for our entire family. The staff has been warm, attentive, and genuinely caring, creating an environment where residents truly feel at home. The community is well run, the atmosphere is positive, and it’s clear that the team puts a lot of thought and effort into making sure residents are happy and engaged. I also want to give special recognition to Ricky Flynn, their sales associate who helped guide us through the process. Ricky was knowledgeable, patient, and incredibly supportive from start to finish. He took the time to answer all of our questions, made sure we understood every step, and truly cared about helping our family find the right place for my parents. It’s such a relief to know my parents are living in a community where they feel comfortable, supported, and part of something special. I would highly recommend Merrill Gardens to anyone looking for a welcoming and well-managed senior living community.