Germantown Home provides nearly 180 seniors with compassion, respect and an unparalleled level of care. We blend a commitment to innovation with a dedicated and talented staff to create a warm, welcoming environment designed to feel just like home.
Our beautiful 13.5 acre, park-like campus in the heart of Northwest Philadelphia is easily accessible via all major roadways and public transit, including SEPTA bus and regional rail lines.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.