Our center located on the historic Elwyn campus in Delaware County is the first Program for All-Inclusive Care for the Elderly (PACE) program in the United States to provide services to a community specifically comprised of deaf, deaf/blind seniors. Mercy LIFE’s compassionate team of healthcare professionals are fluent in American Sign Language (ASL). This center has a residential component, providing housing opportunities for individuals who require and are eligible for nursing home level of care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.